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JW Scheduler was created out of love for the friends, therefore when writing your message please be guided by bible principles such as “Let your words always be gracious, seasoned with salt” (Colossians 4:6) and “Thoughtless speech is like the stabs of a sword, But the tongue of the wise is a healing.” (Proverbs 12:18).

Due to the large amount of support requests we receive, we kindly ask all users to please carefully check Help & Support before contacting us. This allows us to spend more time improving JW Scheduler, and less time answering questions that have already been answered in Help & Support.

Please first click Settings > Check for Updates before contacting us to report a problem or bug.

Please re-read and select the correct Category above.

Before contacting us, please carefully read the following:

  1. Help & Support – JWS Publisher App Help and
  2. Help & Support – Common App Questions & Problems

Before contacting us, please carefully read the following:

  1. Help & Support – Registration Help

Before contacting us:

  1. Please click Settings > Check for Updates to see if this bug has already been fixed.
  2. Please carefully check Help & Support

Before contacting us, please carefully check if the following pages already have an answer to your question:

  1. Frequently Asked Questions
  2. Help & Support

We are only able to accept suggestions and feature requests from Registered Users who have been using JW Scheduler for at least 3 months.

The reasons are simple: we get many feature requests from brothers who have only just started using JW Scheduler and therefore do not understand why we made certain design decisions. Please first try using JW Scheduler the way it was designed for several months before making suggestions. While it may be different from the way you are used to doing things, you will likely find it is actually better.

Additionally, we receive many suggestions and feature requests for things that JW Scheduler can already do. Again this is likely due to brothers not taking the time to fully understand the software.

Therefore before contacting us, please first confirm the following:

  1. You are a Registered User
  2. You have used JW Scheduler for at least 3 months
  3. You have carefully checked Help & Support and confirm that this feature does not already exist.
  4. You have carefully checked Frequently Asked Questions and confirm that this feature does not already exist.

Before contacting us, please read Request New Language Help to understand what is required before requesting a new language.

Before contacting us, please read Beta Version Testing to understand what is needed in the Beta Test Report.

If you do not know how to take screenshots, please see 7 ways to take a screenshot in Windows 10 or ask a local brother who is good with computers to help you.

Important: If you do not include screenshots we are unable to assist. Please include multiple screenshots of the problem you are experiencing, as well as screenshots of what lead up to the problem, and what you see after the problem.

If you do not know how to take screenshots, please see 7 ways to take a screenshot in Windows 10 or ask a local brother who is good with computers to help you.

Important: Including screenshots helps us better understand your question. If possible, please include screenshots that help describe your question.

Important: If you do not include screenshots we are unable to consider your feature request. Please include screenshots describing your suggestion and how it might work.

If you do not know how to take screenshots, please see 7 ways to take a screenshot in Windows 10 or ask a local brother who is good with computers to help you.

Important: Please include multiple screenshots of any problems you experienced, as well as screen shots of what lead up to the problem, and what you see after the problem.

Important: If you do not include screenshots we are unable to assist. Please include multiple screenshots of the problem you are experiencing, as well as screenshots of what lead up to the problem, and what you see after the problem.

If you do not know how to take screenshots, please see 7 ways to take a screenshot in Windows 10 or ask a local brother who is good with computers to help you.

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