Contact Us - Problem - JWS Publisher App

Please only complete this form if you have carefully checked Help & Support and have found a repeatable and verifiable problem or bug related to JWS Publisher App that is not explained anywhere on our website.

JW Scheduler was created out of love for the friends, therefore when writing your message please be guided by bible principles such as “Let your words always be gracious, seasoned with salt” (Colossians 4:6) and “Thoughtless speech is like the stabs of a sword, But the tongue of the wise is a healing.” (Proverbs 12:18).

Please Note:

JW Scheduler Build Updates are released every few days and contain fixes to the latest problems and bugs. Please RIGHT NOW open JW Scheduler, then click Settings > Check for Updates and install the latest Build update. Afterwards if you still have the same problem, please return here and complete this form.

You should not complete this form. Please open JW Scheduler, then click Settings > Check for Updates and install the latest Build update. Afterwards if you still have the same problem, please return here and complete this form.

Please Note:

JWS Publisher app updates are released regularly, and contain the latest fixes and updates. Please RIGHT NOW open JW Scheduler > then click App and verify that the Latest App Version is exactly the same as the version of JWS Publisher app on your mobile device. If not, please update the app.

You should not complete this form. Please first update your app to the latest version. Sometimes you might have to wait a few days for the latest version to be released on all App Stores. Please see Help > JWS Publisher App > Common Questions and Problems.

Important: Please include multiple screenshots of the problem you are experiencing, as well as screenshots of each step you performed leading up to the problem, and what you see after the problem. We must be able to exactly duplicate what you did, or we are unable to assist.

If you do not know how to take screenshots, please see 7 ways to take a screenshot in Windows 10 or ask a local brother who is good with computers to help you.

Scroll to Top