Contact Us

Please carefully select the Category below which best fits your reason for contacting us, and follow any relevant instructions.

Please also remember that JW Scheduler was created out of love for the friends. We understand it can be frustrating when things don’t work as expected, but like all software JW Scheduler is not perfect.

Before writing your message, please be guided by bible principles such as “Let your words always be gracious, seasoned with salt” (Colossians 4:6) and “Thoughtless speech is like the stabs of a sword, But the tongue of the wise is a healing.” (Proverbs 12:18).

We also appreciate that “Plans fail when there is no consultation, But there is accomplishment through many advisers.” (Proverbs 15:22), so we are more than happy to hear any suggestions for improving JW Scheduler or making it easier to use.

Please do not use your jwpub email address.

Please only use this form if you have a problem with Congregation Sharing.

Before contacting us, please carefully read the following:

  1. Help & Support – Congregation Sharing
  2. Common Sharing Questions & Answers
  3. Common Sharing Problems & Solutions

If you are still unable to find a solution to your problem, please complete the following form.

  • Note: Please be as detailed as possible and include screenshots and sharing logs.


Please be as detailed as possible. Please include screenshots and your Sharing Logs.


I have checked Help & Support – Congregation Sharing and did not find a solution to my problem.
I have checked Solve Congregation Sharing Problems and did not find a solution to my problem.

Please first see Help & Support – JW Scheduler App before contacting us.

Please also see Solve JW Scheduler App Problems before contacting us.

If you are still unable to find a solution to your problem, please complete the following form.

  • Note: Please be as detailed as possible and include screenshots.


Please be as detailed as possible. Please include screenshots.


I have checked Help & Support – JW Scheduler App and did not find a solution to my problem.
I have checked Solve JW Scheduler App Problems and did not find a solution to my problem.

Please first see Help & Support before contacting us.

Please check the Downloads page and ensure you have updated to the latest version of JW Scheduler.

Please try closing and re-opening JW Scheduler.

If you are still unable to find a solution to your problem, please complete the following form.

  • Note: Please be detailed and specific, and if possible include screenshots.


YesNo


YesNo


Please include the following:
1) Detailed steps to reproduce the problem.
2) Screenshots of the problem or any error messages.


I have checked Help & Support and did not find a solution to my problem.

If you have a problem with JW Scheduling, please use one of the other forms. This form is only if you have a question about JW Scheduler, not a problem.

Please first click Help & Support before contacting us. There is comprehensive answers to many questions and information about how to use all parts of JW Scheduler in our Help pages.

Please also check the Frequently Asked Questions before contacting us.

If you have checked Help & Support and the Frequently Asked Questions, and still have a question, please complete the following form.


Please be as detailed as possible.


I have checked Help & Support and did not find an answer my question.
I have read the Frequently Asked Questions and did not find an answer to my question.

Please carefully re-read the Registration Email that was sent to you when you registered.

If you did not receive a Registration Email and a few hours have passed, please check your SPAM or JUNK folders.

Please also see Registration Help before contacting us.

If you are still have a question or problem about Registering JW Scheduler, please complete the following form.


YesNo



Please be as detailed as possible. If required, please include screenshots.


I have checked Registration Help and did not find a solution to my problem.

Please first see JW Scheduler Languages before contacting us.

Please also see Improve or Fix Translation or Request a new Language before contacting us.

If you have a New Language request or still have a problem, please complete the following form.


I have visited JW Scheduler Languages.
I have visited Improve or Fix Translation or Request a New Language.

Please first see Help & Support to ensure the feature does not already exist.


I have checked Help & Support and confirmed this feature does not already exist.

We appreciate any positive feedback and kind words of encouragement.

I am happy for my positive feedback to be displayed on this website along with my First Name.

This form should only be used if JW Scheduler has crashed, and you have received an Error Message asking you to take a screenshot and send this to us.

We appreciate your time to report crashes. This helps us improve JW Scheduler for everyone.

  • Note: Please be detailed and specific, and if possible.


YesNo


YesNo
i.e. if you do the same thing again, will it crash again?


Please be as detailed and specific as possible, mentioning each step or button you clicked.


If your reason for contacting us does not fit into any category above, please use the following form.


My message does not fit in any other Category.

We try and respond to all messages within 7 days, but usually much quicker. If 7 days has passed and you still have not received a reply, please check your SPAM or JUNK folders. Otherwise please message again.

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