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2020/03/23 Please Note: Due to a sudden increase in online activity caused by the coronavirus, our Sharing Transfer servers have been put under a lot of strain. We have already doubled capacity and are working hard to further increase capacity and transfer efficiency. These projects were planned for the future, but we are bringing them forward now.

In the meantime, you may experience intermittent Sharing Errors, especially at peak times. If you do receive a Sharing Error, please try again later.

Thank you for your patience during these “critical times hard to deal with”.

Question

  1. Please first check How to use JW Scheduler
  2. Next, please check Help & Support
  3. Next, please check Frequently Asked Questions to see if your question has already been answered.
  4. If you question is still not answered, please contact us using the Contact Form below.

Problem or Bug

  1. Please ensure you are using the latest version of JW Scheduler. The latest version can be found on the Download JW Scheduler page. We are unable to offer any support if you are not using the latest version.
  2. Please try closing and re-opening JW Scheduler. Some User Interface and Language problems are easily solved this way.
  3. If your problem relates to Congregation Sharing, please see How to Solve Congregation Sharing Problems
  4. If your problem relates to a translation problem, including Study Points and Outlines, please see Help Improve JW Scheduler Translations.
  5. If the problem or bug persists, please contact us using the Contact Form below. If possible, please include screenshots and detailed steps to reproduce the problem.

Registration Issue

  1. Please carefully re-read the Registration Email that was sent to you when you registered, and carefully follow those instructions.
  2. If you did not receive a Registration Email and a few hours have passed, please check your SPAM or JUNK folders.
  3. Please see Registration Key Help including watching the Registration Help video.
  4. If you are still unable to use the Registration Key, please contact us using the Contact Form below, and provide detailed information about what step you are having trouble with. If possible, please include screenshots.

Suggestion or Feature Request

Please see the JW Scheduler Future New Features which lists new features that should be available soon.

If you have another Suggestion or Feature Requestplease feel free to use the Contact Form below and let us know.

New Languages or Improving Existing Translations

Please first see JW Scheduler Languages.

Other

Please contact us using the Contact Form below.

Contact Form

2020/03/23 Please Note: Due to a sudden increase in online activity caused by the coronavirus, our Sharing Transfer servers have been put under a lot of strain. We have already doubled capacity and are working hard to further increase capacity and increase transfer efficiency. These projects were planned for the future, but we are bringing them forward now.

In the meantime, you may experience intermittent Sharing Errors, especially at peak times. If you do receive a Sharing Error, please try again later.

Thank you for your patience during these “critical times hard to deal with”.



Please be as detailed as possible.


We try and respond to all messages within 7 days, but usually much quicker. If 7 days has passed and you still have not received a reply, please check your SPAM or JUNK folders. Otherwise please message again.

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