How can we help?
Problem or Bug
- Please ensure you are using the latest version of JW Scheduler. The latest version can be found on the Download JW Scheduler page. We are unable to offer any support if you are not using the latest version.
- Please try closing and re-opening JW Scheduler. Some User Interface and Language problems are easily solved this way.
- If your problem relates to Congregation Sharing, please see How to Solve Congregation Sharing Problems
- If your problem relates to a translation problem, including Study Points and Outlines, please see Help Improve JW Scheduler Translations.
- If the problem or bug persists, please contact us using the Contact Form below. If possible, please include screenshots and detailed steps to reproduce the problem.
- Please carefully re-read the Registration Email that was sent to you when you registered, and carefully follow those instructions.
- Please see Registration Key Help including watching the Registretion Help video
- If you are still unable to use the Registration Key, please contact us using the Contact Form below, and provide detailed information about what step you are having trouble with. If possible, please include screenshots.
Suggestion or Feature Request
New Languages or Improving Existing Translations
We try and respond to all messages within 7 days, but usually much quicker. If 7 days has passed and you still have not received a reply, please check your SPAM or JUNK folders. Otherwise please message again.