JW Scheduler Frequently Asked Questions

These Frequently Asked Questions have been especially prepared for people who are not yet using JW Scheduler and want to learn more.

If you are already using JW Scheduler, please see Help & Support for answers to all your questions.

Installing JW Scheduler

All Windows Vista, Windows 7,  Windows 8, Windows 10 or Windows 11 computers can run JW Scheduler. Please make sure you have Microsoft .NET Framework 4.8 installed. This can be installed via Windows Update or from the Microsoft website.

JW Scheduler can also be installed on Apple Mac computers and Linux computers running a Windows Emulator.

JW Scheduler cannot be installed on Chrome OS, iOS or Google Android.

NW Publisher app can be installed on Apple iOS, Google Android and Amazon devices.

Yes, please see What are the System Requirements for JW Scheduler? above

No, to install and run JW Scheduler you must please use either:

  • Desktop computer or Laptop running Windows or Mac
  • Linux computer running a Windows Emulator.

The Apple iOS and Google Android mobile operating systems are quite limited and were not designed for developing complex desktop applications.

Tablets and phones are wonderful tools for attending meetings & the ministry, but they are not designed for deep study, research, congregation management and scheduling.

It is entirely reasonable that all appointed brothers own a simple and affordable laptop or desktop computer. That way they can use Watchtower Library, write and print talks, perform in-depth research, write correspondence to the branch and perform other congregation duties.

In fact, a cheap laptop can be purchased for just a few hundred dollars, which is cheaper than an iPad and many smart phones!

Only the NW Publisher app (designed for publishers) runs on iOS, Android and Amazon phones and tablets.

JW Scheduler is not an official app or program created by the Watchtower Society. Therefore, JW Scheduler is obviously not “endorsed by”, “recommended” or “officially approved” by the organisation.

This makes sense. The organisation does not and will not create a list of books, songs, movies, websites, programs or apps we can or cant use. (see w14 7/15 14)

The branch is fully aware of JW Scheduler and has no objections to its use.

In fact, JW Scheduler and our NW Publisher app are both used by hundreds of thousands of Jehovah’s Witnesses worldwide every single day! This includes elders, pioneers, missionaries, Bethelites and even Branch Committee members.

Please feel free to read the comments of many spiritually mature elders around the world, including in your local area.

No, JW Scheduler is not web-based. It must be installed locally on a computer. This ensures your data is always kept safe and secure on your local computer.

We agree that web-based applications are convenient, as they allow you to access data from anywhere. However, we feel the direction and principles found in sfl do not permit web-based applications to store congregation data.

Web-based applications (like Hourglass or Deckhand) store all congregation and person data permanently online and do not use end-to-end encryption.

In addition, web-based applications by nature must allow any website administrators, developers and potentially support personnel full access to everyone’s data. We do not feel comfortable with this, nor do we feel this complies with the direction in sfl.

Web-based applications are also much more prone to hacking or data theft. They provide a single point for a hacker to attack and obtain every single congregation’s data.

Web-based applications also rely on the honesty and integrity of worldly hosting companies, sometimes located in countries with poor data integrity records.

Web-based applications can even be subject to government or company subpoenas, whereby the software company or hosting company must provide access to everyone’s data.

JW Scheduler is not web based. All data is stored on your local computer, and we use end-to-end encryption. This means your data is truly safe.

Congregation Sharing

JW Scheduler Congregation Sharing allows you to automatically share all JW Scheduler data with other approved brothers in your congregation.

It is often a challenge for all appointed brothers to keep up-to-date with all congregation matters. Therefore, JW Scheduler has been designed to allow all approved brothers to quickly and easily view, organise and schedule congregation assignments and member information.

Please see How does Congregation Sharing work? for more information.

Yes. All data is stored on your local computer and is encrypted. Congregation Sharing does not store any confidential information online, therefore is fully compliant with sfl. Congregation Sharing is also fully compliant with the strict European GDPR Privacy Laws, since the data is never accessed by anyone outside of the European Union.

Please see How does Congregation Sharing work? for more information.

Yes. JW Scheduler includes User Access which can control which elder or ministerial servant can Edit or View each part of JW Scheduler.

Please see User Access for more information.

Yes. Congregation Sharing does not store any confidential data online, therefore is fully compliant with sfl. Congregation Sharing is also fully compliant with the strict European GDPR Privacy Laws, since the data is never accessed by anyone outside of the European Union.

Please see How does Congregation Sharing work? for more information.

Yes, you would first setup and Enable Congregation Sharing on one computer, then Open Congregation from Sharing on your other computer.

Please see Congregation Sharing Help for more information.

NW Publisher app

NW Publisher app is a free mobile app designed for congregation publishers! It runs on Apple iOS, Google Android and Amazon Fire tablets and phones.

NW Publisher app is a different and separate program to JW Scheduler, with a different audience, different purpose and different functionality:

  • JW Scheduler is a Desktop program designed for appointed brothers
  • NW Publisher is a mobile app designed for publishers.

NW Publisher app allows publishers to see upcoming Christian Life and Ministry meeting & Public Talk assignments, upcoming Duties, submit Field Service Reports, view upcoming Congregation Events and any recent Congregation Announcements, and much much more.

Learn more about the NW Publisher app

NW Publisher app can be downloaded and installed on any Apple iPhone, iPAD or iPod Touch running iOS 10 or greater, any Android phone or tablet running Android 4.4 or greater, and any Amazon Tablet running Android 4.4 or greater.

At this time, NW Publisher app cannot be installed on Windows desktop computers. We are working to enable this in the future.

NW Publisher app is not web-based. It can be installed on Apple iOS, Google Android and Amazon mobile devices.

In the future we hope to also make it available on Windows 11.

Since NW Publisher app can already be installed on virtually every single mobile device, there is no need to make a web-based version.

Importing and Exporting Data to/from other programs

Yes. JW Scheduler can import data from several other theocratic software programs, including Majestic KHS, Hourglass App, TSWin, CLM Explorer or CSV file.

Please see:

Yes.

While it is generally best to import data when first creating a new Congregation in JW Scheduler, you can import the data into an existing JW Scheduler congregation.

Please see Import Help

Yes, JW Scheduler strongly believes your congregation and member data is your own, and you should be able to Import and Export your data as you wish. We also believe it is fair and right to allow data exchange between other scheduling programs.

JW Scheduler data can be exported to the common CSV format for importing into other programs.

Updating JW Scheduler and Meeting Schedules

All users can receive meeting schedule updates for free. There is no need to register to receive updates.

JW Scheduler will automatically update the CLM schedule.

Please see Updating Christian Life and Ministry Meeting schedule for more information.

All users can receive program updates for free. There is no need to register to receive updates.

Please see Installing or Updating JW Scheduler for more information.

Congregation Merging or Splitting

It is not possible to merge multiple congregations in JW Scheduler.

However, if your congregation is merging with another, the easiest way to handle this is first choose which congregation has the most members, and make this the “new” congregation. You can change the Congregation Name and other details in Congregation Information.

Then transfer all members from the other congregation, and import them into the new congregation. You can also choose to transfer only some of the members.

The easiest way to handle a congregation split is to create a New Congregation for the smaller of the two new congregations, and continue to use existing congregation for the larger one. You can change the Congregation Name and other details in Congregation Information.

Then, transfer all members from the existing congregation and import them into the new congregation.

Finally, remove any members who were transferred from the existing congregation.

Field Service Reports

There are many ways to do this, depending on your preference:

In JW Scheduler

  1. In JW Scheduler, the congregation Secretary or his assistant can enter field service reports. They can use either the Congregation Field Service Report > Publishers or Persons > Publisher Records views.
  2. In JW Scheduler and after enabling Congregation Sharing, each Group Overseer or Assistant can enter their group field service reports. They can use either the Congregation Field Service Report > Publishers or Persons > Publisher Records views.
  3. In JW Scheduler, the congregation Secretary or his assistant can click the Send Field Service Collection to Group Overseers Quick Step.
  4. In JW Scheduler, the congregation Secretary or his assistant can Print or Email the Send Field Service Collection to Group Overseers report to Group Overseers.

Using the NW Publisher app

  1. Using the NW Publisher app, each publisher can submit their own field service report. The Congregation Secretary or Group Overseer can then Import this into JW Scheduler
  2. Using the NW Publisher app, a Group Overseer can be set as a Delegate for other publishers, and then submit field service reports for these publishers.

JW Scheduler Data and Backups

All data is saved on your local computer, in your AppData folder (e.g. C:\Users\<USERNAME>\AppData\Local\JW Scheduler\MyData).

All data is fully encrypted at all times.

Each time you close JW Scheduler or Update JW Scheduler, an Automatic Backup is made on your local computer.

Your computer will store the last 30 Automatic Backups.

Automatic Backups are stored in the users AppData folder (e.g. C:\Users\\AppData\Local\JW Scheduler\Backups)

Even though JW Scheduler makes Automatic Backups, we still strongly recommend regularly making off-site backups (e.g. to USB) in case your computer crashes, is stolen or destroyed.

Please see Backup or Restore Data for more information.

All data is automatically saved. There is no need to press save.

Registration

Yes, you can install JW Scheduler on as many personal devices as you like. However, if you wish to use congregation sharing, you will need a CONGREGATION Registration.

If you want all brothers in your congregation to use JW Scheduler, please purchase a CONGREGATION Registration.

Please see Register JW Scheduler – Registration Questions for more information. 

Yes, that is fine. To transfer an INDIVIDUAL registration please contact us with the email address you wish to transfer the registration from and the email address you wish to transfer the registration to. 

A CONGREGATION Registration is linked to the JW Scheduler Congregation ID.

Please see Register JW Scheduler – Registration Questions for more information. 

You can register, renew, upgrade or downgrade directly from within JW Scheduler. Simply click Me > Registration.

Please see Register JW Scheduler – Registration Questions for more information.

JW Scheduler Security & Privacy

Yes. JW Scheduler takes data privacy and security very seriously. We feel that your member and congregation data is yours, and should be fully secure at all times.

We also understand we are living in critical times, and soon the Great Tribulation will arrive.

Please see JW Scheduler Security and Privacy for more information.

That is a personal decision each elder must make, in line with any relevant branch direction.

Several of the JW Scheduler developers spent many years serving in banned countries. Therefore, JW Scheduler has been designed to be extremely secure, and require the absolute minimum amount of personal information.

Only the First Name field is needed, and in fact, you could use an alias or initials as the First Name, which is common practise in restricted territories.

For elders, an email address is also needed.

While all data on your local computer and any Shared data is fully encrypted, this is only as secure as your local computer.

We strongly recommend the following:

  1. Ensure your computer is encrypted with BitLocker or TrueCrypt.
  2. Ensure your computer has all the latest Windows Updates and Antivirus settings.
  3. Don’t use full names in JW Scheduler. Use aliases, initials or only the first name.
  4. Don’t add contact information, such as address or phone numbers, in JW Scheduler.
  5. Use a strong password for both your computer and for JW Scheduler.

JW Scheduler Notifications

No. JW Scheduler is designed for our worldwide brotherhood, not just the USA or certain western countries.

JW Scheduler is currently used by tens of thousands of brothers in over 85 languages, living in over 150 countries. Different countries use different messaging apps and mobile phone networks.

It is completely impossible to send SMS or TEXT messages to brothers in more than 150 countries, nor is this necessary.

JW Scheduler already offer multiple ways to notify brothers or publishers of upcoming Public Talks, Assignments or Duties, such as:

  1. Via the NW Publisher App
  2. Via Email
  3. Via electronic Assignment Slips or schedules
  4. Via printed Assignment Slip or schedules
Scroll to Top