Common Sharing Questions & Problems

To ensure your data always syncs correctly, please only edit or change data when your Congregation Sharing Status says “Connected” in the top-left corner. If any brother edits data while the Sharing Status says Error or Waiting, it will cause Sharing problems and data loss for other brothers.

Sharing Regions

We are not able to setup servers in every country, or even every continent, as it costs considerable time and money to setup and maintain a server.

Please simply select the closest Region to where you live.

  • North America East 2 (located in South Carolina)
  • North America Central (located in Oklahoma)
  • North America West (located in Los Angeles)
  • Europe North (located in Frankfurt)
  • Europe South and Africa (located in Zurich)
  • Asia Pacific 2 (located in Sydney)
  • South America (located in São Paulo)

For security reasons, the only way to change the Sharing Region is to Disable Sharing, and then Re-Setup Congregation Sharing on the new Sharing Region.

  • Note: Only Congregation Administrators should change the Sharing Region. This will affect all other Sharing Members in your Congregation, so you should immediately inform all other users of the new Region. They will then need to Disconnect, and join the new Region. If you continue to use two different regions, your data will not sync!
  1. Click Congregation > Congregation Sharing
  2. Click Disable Sharing
  3. Re-setup Sharing on the new Region, according to Help > Congregation Sharing

IDs, Passwords, PINs and Email Addresses

Congregation ID: A unique 9-digit ID that identifies your congregation. This is used by both appointed brothers to connect to Congregation Sharing, and by publishers to connect to the NW Publisher app. Please carefully re-read Help > Congregation > Congregation Information

Congregation Sharing Password:  A password created by a Congregation Sharing Administrator that allows other appointed brothers to use JW Scheduler Congregation Sharing. Please carefully re-read Help > Congregation Sharing > Congregation Sharing Help

Congregation PIN: This has nothing to do with Congregation Sharing. This is a 6-digit number  randomly generated by JW Scheduler that is given to publishers to allow them to use NW Publisher app to connect to your congregation. Please carefully re-read Help > NW Publisher App Help

App Member PIN: This has nothing to do with Congregation Sharing. This is a 6-digit number randomly generated by JW Scheduler and given to each publisher. Along with their First Name, this allows them to Identify themselves in the NW Publisher app. Please carefully re-read Help > NW Publisher App > App Persons

If any Congregation Administrators are still Connected, they can check the Password Hint on the Congregation Sharing screen. Or they could click Change Password on the Congregation Sharing screen to set a new password.

However if no Congregation Administrators are still connected, please Contact Us and we can disable your Sharing, which will allow you to re-setup with a new password.

For added security and to enable 2FA (Two-Factor Authentication), a persons Email is used for authentication.

  1. A persons JW Scheduler Person record Email 1 (see Person Information) must exactly match their Identify Email (see Me > Settings)
  2. Their Shared Person record Email must also exactly match their Person record Email 1.

For example:

JW Scheduler Congregation Sharing Person Email 1

=

JW Scheduler Congregation Sharing Shared Members Email Matches

=

JW Scheduler Members Identify Member Email Matches

Since the Email addresses are used for authentication, a Congregation Administrator will need another administrator to help him change his Email address.

  1. Click Persons > select yourself > change the Email 1 to your new email address
  2. Click Me > Settings > and Edit your email address. Enter your new email address
  3. Ask another Congregation Administrator to remove you as a Shared Person, then re-add you.

Connecting

If you are not a Congregation Administrator:

  1. Ensure your JW Scheduler Person record Email 1 exactly matches your Identify Email. If needed, click Edit to change your Identify Email.
  2. Ask a Congregation Administrator to confirm they have added you as a Shared Person.
  3. Ask a Congregation Administrator to confirm your Shared Person record Email is also exactly the same as your JW Scheduler Person record. (See screenshots below)

If you are a Congregation Administrator:

  1. Ensure the brothers JW Scheduler Person record Email 1 exactly matches their Identify Email. Ask them to confirm or send you screenshots to confirm.
  2. Confirm they have been added as a Shared Person.
  3. Confirm their Shared Person record Email is also exactly the same as their JW Scheduler Person Email 1. Otherwise, remove and re-add them as a Shared Person.

For example:

JW Scheduler Congregation Sharing Person Email 1

=

JW Scheduler Congregation Sharing Shared Members Email Matches

=

JW Scheduler Members Identify Member Email Matches

  1. Verify you have been added as a Shared Person by a Congregation Administrator and your Email Address exactly matches your JW Scheduler Person record. This is for added security.
  2. Ensure your internet connection is working fine, and you can connect to google.com
  3. Ensure you do not have any Firewall or Antivirus software stopping JW Scheduler from connecting to the internet
  4. If this is the first time connecting, make sure you are clicking Open Congregation from Sharing
  5. Ensure you create a JW Scheduler Account in the correct Sharing Region
    • Note: Please ask a Congregation Administrator to double-check which Sharing Region the congregation is in
  6. Ensure you are entering the correct Congregation ID
    • This is a 9 digit number in the format of 123-456-789
  7. Ensure you are entering the correct Congregation Sharing Password
    • Note: Please also ask the Congregation Administrator to double-check they are giving you the correct Congregation Sharing Password
  8. Take note of any error messages or reasons why you can’t connect. E.G. Congregation Password incorrect, Congregation does not exist, etc. This will help you work out why you can’t connect
  9. Try closing and re-opening JW Scheduler
  10. Try clicking Disconnect and connecting again
  1. Ensure your internet connection is working fine, and you can connect to google.com.
  2. Ensure you have selected the correct Congregation Sharing Region and are using the correct Congregation ID
    • Note: Please double-check with your Congregation Administrator that the Sharing Region is correct. Ask him to also double-check that he is telling you the correct Region.
  3. Double-check you are entering the password correctly, e.g. any capital letters, numbers, etc.
  4. Check the Last Update Log to see if anyone recently changed the password. If they did, please ask them for the new password.
  5. Ask your Congregation Administrator to tell you the password again.
  6. If you still can’t connect, ask a Congregation Administrator to Change the Congregation Sharing Password.
  7. If no Congregation Administrators still have access to your Congregation, then please Contact Us and we can delete your Sharing and allow you to re-setup.

All brothers must be using the same version of JW Scheduler to use Congregation Sharing.

They are receiving this message because a brother in your congregation is using a newer version of JW Scheduler, and they have not yet updated. Please ensure they update to the latest version of JW Scheduler.

  • Note: If JW Scheduler says there are no updates available, please visit Downloads and double-check you are using the latest version. If you have done this and are still receiving this message, this means someone in your congregation has Enabled Beta Testing and installed a Beta Update. You must also install the Beta Update to continue using JW Scheduler. Please see Beta Updates for more information.

This means multiple elders have separately created a JW Scheduler congregation. You cannot merge multiple JW Scheduler congregations. (However, you could export data from one JW Scheduler congregation and import it into the other.)

Instead, only one elder should Create a New Congregation and all other elders should Open a Congregation from Sharing to connect to that congregation.

To fix this problem, any elder with the wrong Congregation ID should first Delete their Congregation, then click Open a Congregation from Sharing

Since the Email addresses are used for authentication, a Congregation Administrator will need another administrator to help him change his Email address.

  1. Click Persons > select yourself > change the Email 1 to your new email address
  2. Click Me > Settings > and Edit your email address. Enter your new email address
  3. Ask another Congregation Administrator to remove you as a Shared Person, then re-add you.

Connection Errors

This means JW Scheduler cannot connect to the Registration server. The problem is not with JW Scheduler, it is either with your computer or your internet connection.

Sorry, there is nothing we can do. JW Scheduler must be allowed to connect to the internet and have a reliable internet connection.

There are several things you can do to solve this problem:

PROBLEM: There is a temporary internet problem.

SOLUTION: Try clicking Reconnect now, or a few minutes later, or a few hours later, or the next day. Click the Test Internet Connection button, which may help you diagnose the problem.

PROBLEM: Your computer has Anti-Virus, Firewall or Security software preventing JW Scheduler from connecting to the internet. (This is the most common reason for this error)

SOLUTION: Uninstall, disable or correctly configure all 3rd party Anti-Virus, Firewall or Security software to allow JW Scheduler to connect to the internet. We recommend removing all Anti-Virus, Firewall and Security software and instead using the free Windows Security that comes with Windows 10 and 11. This works fine with JW Scheduler.

PROBLEM: You are using a VPN, a proxy or workplace network or internet connection.

SOLUTION: Try disconnecting, disabling or deleting all VPN software. Do not use a proxy, or correctly configure it. Ask your workplace technical support for assistance.

PROBLEM: Your internet or Wi-Fi is slow, congested, unstable or unreliable.

SOLUTION: Try connecting again later, at a different time of the day. Ensure no one else is using the internet. Try moving your computer closer to your Wi-Fi router, or into a different room. Try using an internet connection at another location, or try using 3G or 4G. Try contacting your internet service provider (ISP).

PROBLEM: Your computer or someone on your network is performing another internet intensive task.

SOLUTION: Ensure no one on your network is streaming videos, downloading large files, performing Windows or other software updates.

OTHER SOLUTIONS

If you have tried all of the above and you still receive this message, you could also try:

  • Use another internet connection at another location.
  • Reinstalling Windows
  • Use another computer
  • Ask a local brother who is good with computers to help you.

Please remember, the problem is not with JW Scheduler, it is either with your computer or your internet connection. There is nothing we can do.

This means JW Scheduler cannot connect to the Registration server. The problem is not with JW Scheduler, it is either with your computer or your internet connection.

Sorry, there is nothing we can do. JW Scheduler must be allowed to connect to the internet and have a reliable internet connection.

There are several things you can do to solve this problem:

PROBLEM: There is a temporary internet problem.

SOLUTION: Try clicking Reconnect now, or a few minutes later, or a few hours later, or the next day. Click the Test Internet Connection button, which may help you diagnose the problem.

PROBLEM: Your computer has Anti-Virus, Firewall or Security software preventing JW Scheduler from connecting to the internet. (This is the most common reason for this error)

SOLUTION: Uninstall, disable or correctly configure all 3rd party Anti-Virus, Firewall or Security software to allow JW Scheduler to connect to the internet. We recommend removing all Anti-Virus, Firewall and Security software and instead using the free Windows Security that comes with Windows 10 and 11. This works fine with JW Scheduler.

PROBLEM: You are using a VPN, a proxy or workplace network or internet connection.

SOLUTION: Try disconnecting, disabling or deleting all VPN software. Do not use a proxy, or correctly configure it. Ask your workplace technical support for assistance.

PROBLEM: Your internet or Wi-Fi is slow, congested, unstable or unreliable.

SOLUTION: Try connecting again later, at a different time of the day. Ensure no one else is using the internet. Try moving your computer closer to your Wi-Fi router, or into a different room. Try using an internet connection at another location, or try using 3G or 4G. Try contacting your internet service provider (ISP).

PROBLEM: Your computer or someone on your network is performing another internet intensive task.

SOLUTION: Ensure no one on your network is streaming videos, downloading large files, performing Windows or other software updates.

OTHER SOLUTIONS

If you have tried all of the above and you still receive this message, you could also try:

  • Use another internet connection at another location.
  • Reinstalling Windows
  • Use another computer
  • Ask a local brother who is good with computers to help you.

Please remember, the problem is not with JW Scheduler, it is either with your computer or your internet connection. There is nothing we can do.

Data and Syncing Problems

Data and Syncing Questions

It can take about 30 seconds for changes to be sent to the JW Scheduler transfer servers and synced with other members.

However please note that some changes do not immediately update the User Interface. Sometimes you must either refresh the view or close and re-open JW Scheduler to see any new changes.

Congregation Sharing does not support multiple people adding/update the same type of data at the same time.

Generally having multiple people connect at the same time won’t be a problem, but it depends on what they are doing:

  • If multiple brothers are only viewing data, there will be no problems.
  • If multiple brothers are editing different data types, there also shouldn’t be a problem. For example, the COBE is scheduling the Life and Ministry COBE parts, while the Secretary is entering Field Service Reports.
  • However, if two people are adding or editing the same information at the same time problems will likely occur.

Additionally, some changes do not immediately update the User Interface. Sometimes you must either refresh the view or close and re-open JW Scheduler to see any new changes.

No, once the data has synced, it should be immediately available. However some changes do not immediately update the User Interface, so you might need to refresh the view to see the changes.

E.G. For Meeting Attendance Records, select another month, then back to that month. For Field Service Reports, select another Member, then re-click that Member, etc.

No. Congregation Sharing is for sharing your data with other elders only. There is no “backup” made on the servers.

Please make sure you regularly make a local Backup of your data. It would be wise to save these backups off-site in case your computer crashes, is damaged or stolen.

Sharing Logs

These are logs of all data that has been created, edited or removed by all Shared Persons in the last 14 days. This allows brothers to see who, what and when all congregation data was edited.

It is important to please check the Sharing Logs if there are any data or sharing problems.

To see the Sharing Logs, click Congregation > Congregation Sharing > Sharing Logs

The Pull Data button causes the current Shared Data for the selected Data Type, to be downloaded to your computer, overwriting your local data.

  • For example, if a brother selects Meeting Attendance Records, then clicks Pull Data, his local Meeting Attendance Records data will be overwritten with the Shared Meeting Attendance Records.

Please see Congregation Sharing Data or Syncing Problems for more information about when this button should be used.

  • Note: You should not have to regularly use this button! This should only be done on rare occasions where data is out-of-sync. If data is regularly out-of-sync, please carefully review Congregation Sharing Data or Syncing Problems.

The Push Data button causes your current Local Data for the selected Data Type to be uploaded to the Sharing Server, overwriting the Shared Data. This new Shared Data will then be automatically transferred to all other Shared Persons in your congregation.

  • For example, if a brother selects Meeting Attendance Records, then clicks Push Data, their local Meeting Attendance Records will overwrite the Shared Meeting Attendance Records and be sent to everyone else.

Please see Congregation Sharing Data or Syncing Problems for more information about when this button should be used.

  • Note: You should not have to regularly use this button! This should only be done on rare occasions where data is out-of-sync. If data is regularly out-of-sync, please carefully review Congregation Sharing Data or Syncing Problems.
  • Note: You must have User Access – Edit Access for the data type you are Pushing.

Yes, there is a category called Sharing Errors which shows any Sending and Receiving errors in the last 14 days.

These Sharing Errors can help reveal if you have data or sync problems, and who is causing the problem.

If you notice any regular problems, please see Congregation Sharing Data or Syncing Problems

Shared Persons

This is an appointed brother who has been added to Congregation Sharing. He will show in the Shared Persons list, and can then connect to your JW Scheduler Congregation.

You may assign different User Access to different Shared Persons.

Please carefully re-read Congregation Sharing Help > Congregation Administrators

Any Shared Person who has Congregation Sharing – Edit access is considered a Congregation Sharing Administrator. We strongly recommend your congregation has at least 2 Congregation Administrators. Otherwise you might get locked out of your congregation.

Please carefully re-read Congregation Sharing Help > Congregation Administrators
  1. Click Congregation > Congregation Sharing
  2. In the Shared Persons list, select the person you want to make a Congregation Administrator
  3. Click User Access
  4. Set their Congregation Sharing access to Edit
  5. Click Save

Disconnecting

This will Disconnect you from the Sharing Server, so you will no longer receive any data changes, and any changes you make will not be Shared with other members.

You should generally not click Disconnect, except when diagnosing problems or moving to another congregation.

Even if an appointed brother clicks Disconnect, his User Access does not change, so he still will only have access to parts of the program that the Congregation Administrator’s have decided.

Clicking Disconnect does not Disable Congregation Sharing.

For security reasons, only a Congregation Administrator in your congregation can either Enable or Disable Congregation Sharing.

JW Scheduler Support cannot Enable or Disable your Congregation Sharing.

  1. Click Congregation > Congregation Sharing
  2. Click Disable Sharing
    • Note: This will affect all other Shared Members, and will immediately and permanently remove all encrypted data and logs from the Sharing Server.
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