Common Sharing Problems & Solutions

Before attempting to solve problems, it would be wise to check the Common Sharing Questions & Answers to ensure you fully understand how Congregation Sharing works.

JW Scheduler is deliberately not designed like Google Drive or Dropbox where changes are immediately synced, or where multiple people can work on the same documents at the same time. This is for security and to comply with sfl.

I can't connect to my Congregation
  1. Verify you have been added as a Shared Member by a Congregation Administrator.
  2. Ensure your internet connection is working fine, and you can connect to google.com.
  3. If this is the first time connecting, make sure you are clicking Open Congregation from Sharing.
    1. Note: If you have already created or opened a Congregation, you will need to first Delete that congregation.
  4. Ensure you have the correct Congregation Sharing Region, Congregation ID and Congregation Password.
    1. Note: Please double-check with your Congregation Administrator that the Sharing Region is correct. Ask him to also double-check that he is telling you the correct Region. The Congregation Administrator can see this written in big, bold green letters on the Congregation Sharing View. Many problems are caused by brothers using different regions.
  5. Take note of any error messages or reasons why you can’t connect. E.G. Congregation Password incorrect, etc.
I can connect to my Congregation, but many of the Shared Members are gone
  1. Please verify you are connecting to the correct Sharing Region.
    1. Note: You must PLEASE REMEMBER your Sharing Region. If you try and connect to another region, obviously none of your data will exist and you will not see all the Shared Members. The Sharing Region is displayed in big, bold, green text up the top of Congregation Sharing. The Congregation Administrator chose the Sharing Region, and then he told everyone else. You must PLEASE REMEMBER your Sharing Region.
    2. Note: Please double-check with your Congregation Administrator that the Sharing Region is correct. Ask him to also double-check that he is telling you the correct Region. The Congregation Administrator can see this written in big, bold green letters on the Congregation Sharing View. Many problems are caused by brothers using different regions.
  2. If you need to change Sharing Region, click Disconnect. Then you re-select the Sharing Region.
  3. Ensure you have the correct Congregation ID.
My Congregation Password is not working
  1. Ensure your internet connection is working fine, and you can connect to google.com.
  2. Ensure you have selected the correct Congregation Sharing Region and are using the correct Congregation ID.
    1. Note: Please double-check with your Congregation Administrator that the Sharing Region is correct. Ask him to also double-check that he is telling you the correct Region. The Congregation Administrator can see this written in big, bold green letters on the Congregation Sharing View. Many problems are caused by brothers using different regions.
  3. Double-check you are entering the password correctly, e.g. any capital letters, numbers, etc.
  4. Ask your Congregation Administrator to tell you the password again.
  5. Double-check that no one has change the Congregation password.
    1. Note: Many problems are caused by brothers accidently changing the Congregation Sharing password, therefore locking everyone else out. Please train all brothers not to change this password.
  6. If you still can’t connect, ask a Congregation Administrator to Reset the Congregation Sharing Password.
  7. If no Congregation Administrators still have access to your Congregation, they you must Reset Congregation Sharing. This can be done by clicking the button Reset Sharing Password.
    1. Note: This will send an email to all Shared elders with a new temporary password.
How to reduce syncing or sharing problems

Unlike Google Drive or Dropbox, JW Scheduler does not create a master copy of your data anywhere except your local computer. This makes it easier for data to be “out-of-sync” with others. Due to sfl restrictions on sharing data, we are unable to change this.

To reduce this happening:

  1. Always ensure all members are using the same version of JW Scheduler.
    1. Note: This is the most common cause of all sharing problems.
  2. Do not enter any new or updated data if your JW Scheduler does not say Connected (top-left). Instead, first fix the problem.
  3. Members should open JW Scheduler at least once a month, but should not leave JW Scheduler open when not using.
How to diagnose a syncing or sharing problem
  1. Verify the member is using the latest version of JW Scheduler. The latest version can be found on the Download page.
    1. Note: This is the most common cause of all problems.
  2. Verify the member is Connected to the correct Sharing Region and Congregation ID.
  3. Check the Status of the member in Shared Members to see if they have recently connected.
  4. After several minutes, verify changes made by the member appear in their Sharing Log.
  5. After several more minutes, verify changes made by the member appear in other members Sharing Log.
  6. If the changes are appearing in the Sharing Log, but not in JW Scheduler, try Refreshing the view, or closing and re-opening JW Scheduler.
    1. E.G. For Meeting Attendance Records, select another month, then back to that month. For Field Service Reports, select another Member, then re-click that Member, etc.
How to fix a syncing or sharing problem

If one or more members data is out-of-sync, the member with the most up-to-date data should Re-Share with the any members who have out-of-date data.

  1. Verify the out-of-date member is using the latest version of JW Scheduler. The latest version can be found on the Download page.
    1. Note: This is the most common cause of all problems.
  2. Verify that member is Connected to the correct Sharing Region and Congregation ID.
  3. In the Shared Members list, select the member and click ReShare.
    1. Note: This will cause your data to be sent to that member.
  4. Ask the members to open JW Scheduler and connect. They will receive a new copy of the latest data.
I can't Identify myself
  1. Verify you have been added as a Shared Member.
  2. Ensure your internet connection is working fine, and you can connect to google.com.
  3. If this is the first time connecting, you need to set a 6-digit Member PIN.
  4. Otherwise, ensure you are entering your Member PIN correctly.
    1. Note: If you forgot your Member PIN, ask a Congregation Administrator to Reset your PIN. You can then choose a new one.
  5. Take note of any error messages or reasons why you can’t connect. E.G. Member PIN incorrect, etc.
JW Scheduler is saying I have expired, or my device has expired
  1. Ask one of your local Congregation Administrators to select your name from the Shared Members list and either ReShare (if you have expired) or Allow More Devices (if your device has expired).
    1. Note: Please see Why and when do members or devices Expire? for more information.
  2. If you are the only Congregation Administrator, and all your devices are saying “Device Expired”, you have to Reset your Congregation Sharing. On the Device Expired screen, click the button Reset Congregation Sharing.
    1. Note: We strongly recommend having at least 2 Congregation Administrators.

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