Solve Congregation Sharing Problems

  1. Please ensure all elders are all using the latest version of JW Scheduler. Problems will occur if elders are using different versions. The latest version also contains the latest bug fixes and updates.
    1. Note: To update to the latest version, either open JW Scheduler and click Update or Download JW Scheduler from our website.
  2. If a user is unable to connect to Congregation Sharing, please first check they are using the latest version of JW Scheduler. Then, the easiest way to fix the problem is for the Congregation Administrator to select that member from the Shared Members list, and click ReShare. The next time they connect, the complete data will be downloaded to their computer.
  3. If you Restore from Backup a Shared Congregation, the backup data will not automatically be sent to other members. To send this to other members, for each member in Shared Members, click ReShare.
  4. If you Restore from Backup a Shared Congregation, please note any existing Sharing Transactions will be downloaded to your computer. This might cause problems with your data, to fix this: The Congregation Administrator should Disable Sharing, then Restore from a previous Backup, then Re-enable Congregation Sharing.
  5. If all elders forget the Congregation Sharing Password, Congregation Sharing must be reset. Please contact us with your Congregation ID.
  6. If all elders lose access to Congregation Sharing, Congregation Sharing must be reset. Please contact us with your Congregation ID.
  7. If you have followed all of the above, and still are experience other problems with Congregation Sharing, please first check the Sharing Log to determine what might have caused the problem. Then please feel free to Contact Us. Please include a detailed description of the problem and if possible include screenshots.

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