App Members

App Members are publishers in your congregation who can use the JWS Publisher App to connect to your congregation.

To access App Members, click App > App Members

JWS - Publisher iOS & Android App App Members Menu

App Members List

Add, Edit or Remove App Members

Refresh or Fix Member

Reset Member PIN

Reset Member Devices

Check Member Contact Details

Delegates

Import or Receive Data

Common Questions and Problems

Additional Help

JWS - Publisher App iOS & Android Members

App Members List

The App Members List shows everyone in your congregation who can connect to the JWS Publisher App.

  • Note: By default, all Publishers and CLM students with a First Name are listed as App Members.

A report of all App Members and their Member PINs can be printed by clicking App > App Members > Print, or from Reports > Members > App Members

  • Note: We recommend Group Overseers help those in their field service group install and use the App.

Members in the App List are displayed according to their Status:

  • Light Yellow. Members added to the App Members list, but who have not yet connected. These members can connect to the App.
  • Light Grey. Members who have connected, but are using an old version of JWS Publisher. These ones should be gradually helped to update to the latest version. The latest version of the App is shown on the App Summary View.
  • White. Members who have been Sent to the App and have connected.

The App Members List can be Filtered by Field Service Group as well as the following criteria:

  1. Everyone
  2. Data Waiting. Shows members who have some data waiting to be Imported, e.g. Field Service Report, Contact Information check, etc.
  3. Not Connected. Shows members who have not yet started using the App, i.e. either not connected to the congregation or have not been delegated to someone else.
  4. Old App Version. Shows which publishers are using an Old App Version. You should please assist them to update to the latest version of JWS Publisher.
  5. Delegated. Shows which publishers are not using the App but have been delegated to someone else.

The App Members List displays the following information:

  1. First Name and Last Name. The First Name field is used by members to connect to JWS Publisher, and must be typed in exactly as appears.
  2. PIN. The App Member PIN, also used by the Publisher to connect to JWS Publisher.
  3. Delegates. Any delegates that have been assigned for the member.
  4. Connected status. The  members connected status, including what version of the App they are using.
    • Note: If publishers are using multiple devices, only the latest device version will be shown.
  5. Notification status. Indicates whether the publisher has chosen to receive Congregation Notifications (Announcements, Events, etc) and/or Schedule Notifications (Assignments, Duties)
  6. Data Waiting to Import. Shows any data currently waiting to Import from the JWS Publisher App into JW Scheduler.

Add, Edit or Remove App Members

Add Members

Once member has been added to JW Scheduler, they are automatically added to the App Members List when each of the following is true:

Edit Members

To edit any member details, use Members > Information

  • Note: If you change their First Name, remember you also must Send this data to the App

To change a Member PIN, see Reset Member PIN below.

Remove Members

  1. Click Members
  2. Select the member
  3. Click Assign
  4. Tick Disable App Access
    • Note: Disfellowshipped and Moved members are automatically removed from the App.

Refresh or Fix Member

If certain data is not showing correctly on a members App, such as Assignments, Duties , submit Field Service Report status etc, you should first try Refreshing the member.

Refresh Member

  1. Click App > App Members
  2. Select the member
  3. Click Refresh Member
  4. Click App > Send App Data > select Members
  5. Click Prepare and then Send

Reset Member

If Refreshing the member does does not fix the problem, try resetting the member.

  1. Click Members > select the Member with a problem, click Assign > Tick Disable App Access
  2. Click App > Send App Data > select Members > click Prepare > click Send
  3. Click Members > select the Member with a problem, click Assign > Un-Tick Disable App Access
  4. Click App > Send App Data > select Members
  5. Click Prepare and then Send

Reset Member PIN

Resetting the Member PIN gives them a new Member PIN. This can be used if a user has problems connecting.

  1. Click App > App Members
  2. Select the member
  3. Click Reset PIN
  4. Click App > Send App Data > select Members
  5. Click Prepare and then Send

Reset Member Devices

Resetting the Member Devices will clear the member device history. This should only be used to fix problems sending Notifications to the member.

  1. Click App > App Members
  2. Select the member
  3. Click Reset Devices
  4. Click App > Send App Data > select Members
  5. Click Prepare and then Send

Check Member Contact Details

Check Contact Details is used by elders to allow publishers to check and update their Contact Details, as well as their Emergency Contacts.

  1. Click App > App Members
  2. Select the member or multiple members
  3. Click Check Contact Details
  4. Click App > Send App Data > select Members
  5. Click Prepare and then Send

This will cause a Check Contact Details notification to show in the JWS Publisher App on their mobile device. They can then see and update their Contact Details, as well as their Emergency Contacts. Once they have verified this information, publishers will Send this information back to the congregation.

To Import their checked Contact Details, please see App Send and Receive Data.

This process ensures the publishers contact details and emergency contact details are never stored online, but are simply transferred to and from their phone back to the local congregation elders.

Delegates

If a publisher or CLM student does not own a mobile phone or does not want to use the JW Scheduler App, another publisher can be set as their Delegate.

This means the delegated publisher will see the following in JWS Publisher:

  • Me view: A Delegates card listing who they are delegated for.
  • Congregation view: The “Submit Field Service Report” card for the other person (at the start of the new month)
  • Assignments view: Any upcoming assignments for the other person.
  • Duties view: Any upcoming duties for the other person.

A publisher can only have one delegate, but publishers can be assigned as delegates for multiple publishers.

  • Example 1: Brother John is the Group Overseer. There are 3 older sisters in his group who do not have mobile phones. Brother John can be assigned as the delegate for those 3 older sisters, and can submit their reports using the App.
  • Example 2: Brother James is a family head. His younger children are CLM students, but do not have mobile phones. Brother James can be assigned as the delegate for his children, and will see any upcoming CLM assignments.

Assign Delegate

  1. Click App > App Members
  2. Select the member who requires a delegate.
  3. Click Assign Delegate
  4. Select the member who will act as their delegate.
  5. Click OK
  6. Click App > Send App Data > select Members
  7. Click Prepare and then Send

Remove Delegate

  1. Click App > App Members
  2. Select the member who has a delegate
  3. Click Remove Delegate
  4. Click App > Send App Data > select Members
  5. Click Prepare and then Send

Delegates Limitations

The Delegates feature is not designed to be used by Group Overseers to submit field service reports for their entire group. That does not make sense. The direction is that Group Overseers should ‘help collect the monthly field service reports’, not physically submit each report. Group Overseers can use JW Scheduler at any time to see who has or hasn’t submitted their report, and then ‘immediately follow through’.

Group Overseers can also use JW Scheduler to see the report of each person in their group, and ‘offer help as needed, according to the circumstances of the individual’.

It is also not possible to turn on the Delegates feature for “only Submitting Reports”. Again, this is not the design.

Import or Receive Data

Please see Receive App Data for more information.

Common Questions and Problems

Please carefully re-read the section How to Add, Edit or Remove Members above.

Once member has been added to JW Scheduler, they are automatically added to the App Members List when each of the following is true:

If a member is missing, double-check that ALL of the above are true.

If that doesn’t work, try ticking Disable App Access, and then unticking Disable App Access for that member.

Additional Help

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