App Persons

App Persons are publishers in your congregation who can use the NW Publisher app to connect to your congregation.

  • Note: The NW Publisher app is designed for congregation publishers and CLM students only.

To access App Persons, click App > App Persons

JW Scheduler JWS Publisher app Apple iOS Google Android mobile JW app Persons menu

App Persons List

Add, Edit or Remove App Persons

Refresh or Fix Person

Reset Person PIN

Reset Person Devices

Check Contact Details

Delegates

Import or Receive Data

Common Questions and Problems

Additional Help

JW Scheduler JWS Publisher app Apple iOS Google Android mobile JW app Persons

App Persons List

The App Persons List shows everyone in your congregation who can connect to the NW Publisher App.

  • Note: By default, all Publishers and CLM students with a First Name are listed as App Persons.
  • Note: This list can be printed by clicking App > App Persons > Print, or from Reports > Persons > App Persons
  • Note: We recommend Group Overseers help those in their field service group install and use the App.

Status

Persons in the App List are displayed according to their Status:

  • Light Yellow. Persons added to the App Persons list, but who have not yet connected. These persons can connect to the App.
  • Light Grey. Persons who have connected, but are using an old version of NW Publisher app. These ones should be gradually helped to update to the latest version. The latest version of the App is shown on the App Summary View.
  • White. Persons who have been Sent to the App and have connected.

Filters

The App Persons List can be Filtered by Field Service Group as well as the following criteria:

  • Everyone
  • Data Waiting. Shows persons who have some data waiting to be Imported, e.g. Field Service Report, Contact Information check, etc.
  • Not Connected. Shows persons who have not yet started using the App, i.e. either not connected to the congregation or have not been delegated to someone else.
  • Old App Version. Shows which publishers are using an Old App Version. You should please assist them to update to the latest version of NW Publisher.
  • Delegated. Shows which publishers are not using the App but have been delegated to someone else.

Information

The App Persons List displays the following information:

  • First Name and Last Name. The First Name field is used by persons to connect to NW Publisher, and must be typed in exactly as appears.
  • PIN. App Person PIN, used by the publisher to connect to the NW Publisher app.
  • Delegates. Any delegates that have been assigned for the person.
  • Connected status. The  persons connected status, including what version of the App they are using.
    • Note: If publishers are using multiple devices, only the latest device version will be shown.
  • Notification status. Indicates whether the publisher has chosen to receive Congregation Notifications (Announcements, Events, etc) and/or Schedule Notifications (Assignments, Duties)
    • Note: The House symbol indicates they have chosen to receive Congregation Notifications
    • Note: The Calendar symbol indicates they have chosen to receive Schedule Notifications
  • Data Waiting to Import. Shows any data currently waiting to Import from NW Publisher into JW Scheduler.

Add or Remove App Persons

Add Persons

If a new person is added to JW Scheduler, they are automatically added to the App Persons List if each of the following is true:

Remove Persons

  1. Click Persons
  2. Select the person
  3. Click Information
  4. Tick Disable App Access
    • Note: Disfellowshipped and Moved persons are automatically removed from the app

Refresh or Fix Person

If certain data is not showing correctly on a publishers app, such as Assignments, Duties , submit Field Service Report status etc, you should first try Refreshing the person.

Refresh Person

  1. Click App > App Persons
  2. Select the person
  3. Click Refresh Person
  4. Click App > Send App Data > Prepare & Send button

If Refreshing the person does does not fix the problem, try resetting the person.

Reset Person

  1. Click Persons > select the person with a problem, click Information > Tick Disable App Access
  2. Click App > Send App Data > Prepare & Send button
  3. Click Persons > select the person with a problem, click Information > Un-Tick Disable App Access
  4. Click App > Send App Data > Prepare & Send button

Reset Person PIN

  1. Click App > App Persons
  2. Select the person
  3. Click Reset PIN
  4. Click App > Send App Data > Prepare & Send button

Reset Person Devices

Resetting the person devices will clear the publishers device history. This should only be used to fix problems sending Notifications to the person.

  1. Click App > App Persons
  2. Select the person
  3. Click Reset Devices
  4. Click App > Send App Data > Prepare & Send button

Check Contact Details

Check Contact Details is used by elders to request publishers to check and update their Contact Details, as well as their Emergency Contacts.

Most congregations do this annually (see sfl 26.5)

  1. Click App > App Persons
  2. Select the person or multiple persons
  3. Click Check Contact Details
  4. Click App > Send App Data > Prepare & Send button

This will cause a Check Contact Details notification to show in the NW Publisher app for each publisher. They can then see and update their Contact Details, as well as their Emergency Contacts. Once they have verified this information, publishers will Send this information back to the congregation.

To Import their checked Contact Details, please see App Send and Receive Data

Delegates

If a publisher or CLM student does not own a mobile phone or does not want to use the NW Publisher App, another publisher can be set as their Delegate.

This means the delegate publisher will see the following in NW Publisher:

  • Me view: A Delegates card listing who they are delegate for.
  • Congregation view: The “Submit Field Service Report” card for the other person (at the start of the new month)
  • Assignments view: Any upcoming assignments for the other person.
  • Duties view: Any upcoming duties for the other person.

A publisher can only have one delegate, but publishers can be assigned as delegates for up to 5 publishers.

  • Example 1: Brother John is the Group Overseer. There are 3 older sisters in his group who do not have mobile phones. Brother John can be assigned as the delegate for those 3 older sisters, and can submit their reports using the App.
  • Example 2: Brother James is a family head. His younger children are CLM students, but do not have mobile phones. Brother James can be assigned as the delegate for his children, and will see any upcoming CLM assignments.

Assign Delegate

  1. Click App > App Persons
  2. Select the person who requires a delegate.
  3. Click Assign Delegate
  4. Select the person who will act as their delegate.
  5. Click OK
  6. Click App > Send App Data > Prepare & Send button

Remove Delegate

  1. Click App > App Persons
  2. Select the person who has a delegate
  3. Click Remove Delegate
  4. Click App > Send App Data > Prepare & Send button

Delegates Limitations

NW Publisher app has been designed for publishers, not elders. Therefore, the Delegates feature is not designed to be used by Group Overseers to submit field service reports for their entire group. That is not the purpose of the NW Publisher app. This is why there is a maximum of 5 delegates per person.

The NW Publisher app should be considered equivalent to a publisher ‘placing their report in the designated box at the Kingdom Hall’ (od 5.34).

If a Group Overseer wants to submit, edit or see reports for his entire Field Service group, he should use JW Scheduler, which is designed for appointed brothers. JW Scheduler also allows Group Overseers to see who has or hasn’t submitted their report, and ‘immediately follow through’ or ‘offer help as needed, according to the circumstances of the individual’. (see sfl)

Please remember JW Scheduler and NW Publisher app are two different tools with different target audiences and purposes.

Import or Receive Data

Please see Receive App Data for more information.

Common Questions and Problems

Please carefully re-read the section How to Add or Remove Persons above.

If a new person is added to JW Scheduler, they are automatically added to the App Persons List if each of the following is true:

If a person is missing, please double-check that ALL of the above are true.

Additional Help

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