Common App Questions & Problems

To avoid confusion with the publisher app, we have recently renamed JWS Publisher app to NW Publisher app (New World Publisher). Everything else remains the same. The JW Scheduler name remains the same. Our website will be gradually updated to reflect the new name of the publisher app.

Downloading & Installing NW publisher app

NW Publisher app can be downloaded and installed on any Apple iPhone, iPAD or iPod Touch running iOS 13 or greater, any Android phone or tablet running Android 4.4 or greater, and any Amazon Tablet running Android 4.4 or greater.

At this time, NW Publisher app cannot be installed on Windows desktop computers.

At this time, NW Publisher app cannot be installed on Windows desktop computers.

We are hoping to enable this in the future.

  1. Open JW Scheduler
  2. Click App
  3. Under App Summary, see the Latest App Version.

If the App Summary > Latest App Version in JW Scheduler is different to the Apple, Google and Amazon versions, this means a new version is coming soon!

Both Apple, Google and Amazon must manually check and approve each new App release. Their review times vary greatly, from a few hours to a few days, or even longer. This means the new Apple, Google or Amazon versions might sometimes appear several days apart.

There is nothing we can do about this, so please be patient while the new version is checked, approved and then released.

Please do not contact us telling us a certain version is not yet available, or asking when a certain version will be available. Please be patient. It will appear soon.

If the App Summary > Latest App Version in JW Scheduler is different to the Apple, Google and Amazon versions, this means a new version is coming soon!

Both Apple, Google and Amazon must manually check and approve each new App release. Their review times vary greatly, from a few hours to a few days, or even longer. This means the new Apple, Google or Amazon versions might sometimes appear several days apart.

There is nothing we can do about this, so please be patient while the new version is checked, approved and then released.

Please do not contact us telling us a certain version is not yet available, or asking when a certain version will be available. Please be patient. It will appear soon.

Connecting to the App

Note: If many publishers are unable to Identify Member, please instead see the subheading Many Publishers can’t Identify Member

  1. Ensure the publisher is using the latest version of the App
  2. Ensure you are using the latest Build version of JW Scheduler
    • Note: Click Settings > Check for Updates to download the latest version.
  3. Ensure any Member data has been sent to the App
  4. Ensure the publisher is showing up in the App Members List
  5. Ensure the publisher is entering only their First Name, not Full Name
  6. Ensure the First name they are entering exactly matches the First name field in JW Scheduler
    • E.G. If the publisher enters “John” but their name in JW Scheduler is “Jonathan”, it will not work. If the publisher enters “Jose”, but their name in JW Scheduler is “José”, it will not work.
  7. Ensure they are entering the correct Member PIN
  8. Carefully follow the directions in Refresh or Fix Member
  9. If you have carefully followed each step and the publisher still receives this message, please Contact Us and include the following:
    • Multiple screenshots of each of the above-steps, including all steps involved in Steps 6 – 8, and also including the publishers phone on the Identify Member screen with their details entered and the error message.
    • Their Member ID (found in Members > select the member > Information > #ID in the bottom-left corner)
    • Your Congregation ID

Note: If many publishers are unable to Identify Person, please instead see the subheading Many Publishers can’t Identify Person

  1. Ensure the publisher is using the latest version of the App
  2. Ensure you are using the latest Build version of JW Scheduler
    • Note: Click Settings > Check for Updates to download the latest version.
  3. Ensure any Person data has been sent to the App
  4. Ensure the publisher is showing up in the App Persons List
  5. Ensure the publisher is entering only their First Name, not Full Name
  6. Ensure the First name they are entering exactly matches the First name field in JW Scheduler
    • E.G. If the publisher enters “John” but their name in JW Scheduler is “Jonathan”, it will not work. If the publisher enters “Jose”, but their name in JW Scheduler is “José”, it will not work.
  7. Ensure they are entering the correct Person PIN
  8. Carefully follow the directions in Refresh or Fix Person
  9. If you have carefully followed each step and the publisher still receives this message, please Contact Us and include the following:
    • Multiple screenshots of each of the above-steps, including all steps involved in Refreshing the Person, and also including the publishers phone on the Identify Member screen with their details entered and the error message. This means at least 5-10 screenshots.
    • Their Person ID (found in Persons > select the member > Information > #ID in the bottom-left corner)
    • Your Congregation ID

If many publishers are unable to Identify Person, this likely means the Person data was not correctly sent to the App when the NW Publisher app was first enabled inside JW Scheduler.

It could also mean a Congregation Administrator accidently Disabled the app.

To Fix:

  1. Please Disable the App
  2. Carefully follow the instructions to Enable JWS Publisher app again

Note: As long as you choose the same Congregation PIN, disabling and re-Enabling the App will not affect any existing users, and Member PINs do not need to be changed.

If this doesn’t work, please Contact Us and provide multiple, detailed screenshots of each step you are performing. This will likely mean 5-10 screenshots. If you do not provide screenshots, we are unable to assist.

  1. Ensure the publisher is using the latest version of the App.
  2. Ensure the publishers phone is connected to the internet, and they can access www.google.com
  3. Ensure the publisher is entering the correct Congregation ID.
    • Double check the Congregation ID is being entered 100% correct.
  4. Ensure the publisher is entering the correct Congregation PIN.
    • Note: Double-check they are entering the Congregation PIN and NOT their Member PIN.
  5. If this still doesn’t work, and you are certain the publisher is entering the correct Congregation ID and Congregation PIN, please Contact Us.
    • Note: Please include a screenshot of the publishers phone on the Connect to Congregation screen with the details entered, and a screenshot of your JW Scheduler App view in JW Scheduler.

Please carefully re-read NW Publisher App Help > How Publishers Connect

  1. Ask the publisher to download NW Publisher app on their mobile device. They can do this by:
  2. Give each publisher the following information:
    • Congregation ID
    • Congregation PIN
    • Person PIN
    • First name
  3. Using this information, the publisher can open the app on their device and connect to your congregation. It is very simple. Please see NW Publisher app Help for more information.
    • Note: We cannot give support to individual Publishers. Publishers should receive technical support and training from their local elders or by visiting the NW Publisher app website.
  4. Alternatively, you can use the Quick Step Send Invitation Email to Not Connected App Persons to provide publishers with instructions and the above information.

This will only happen if an elder in your congregation does any of the following:

  1. Disables the App, OR
  2. Under Member Information or Member Spiritual, marks a member as Disfellowshipped, Inactive or ticks Disable App Access, OR
  3. Under App Members, clicks Reset Devices or Reset PIN for some members.

Please check the App Log to see what action was performed.

Please provide training to all brothers using JW Scheduler to ensure they know how to correctly use JW Scheduler.

Connection Errors

This means one of several things:

  1. They are using an older version of NW Publisher. They should tap Settings and confirm they are using the latest  app version, otherwise download the latest version.
  2. Their phone has an internet connection problem, and cannot connect to the NW Publisher app server. Please see How to Fix an Internet Connection Problem below.
  3. The NW Publisher server has a problem. This is very rare. Please try again later.
  4. Their NW Publisher data is corrupted. This is very rare. They should remove and re-install NW Publisher, and you should click App > App Members > Refresh Member.

There are several causes for this:

  1. Your internet is congested, unstable or unreliable. Try connecting again later. Try at a different time of the day, especially at an off-peak time. Ensuring no one else is using the internet for streaming, Windows Updates, or other intensive tasks. If this problem persists over a long period of time, you might need to contact your internet provider.
  2. Your Wi-Fi or 3G/4G signal is congested, weak or unstable. Try moving closer to your Wi-Fi router, or into a different room. Ensuring no one else is using the Wi-Fi for streaming or other intensive tasks. Try moving to an area with a stronger 3G/4G signal.
  3. Your phone is currently performing another internet intensive task. This might include downloading files, downloading a OS Update, etc. Try again later.
  4. You are using a VPN. VPN connections are often unstable and might even block certain websites or servers.
  5. Your phone has a Firewall, Anti-Virus software or other Security software that is preventing JWS Publisher from connecting to the internet. Try disabling or removing such software.

NW Publisher must have a reliable connection to the internet for the app to work correctly.

This means your computer has an internet connection problem, and cannot connect to the JW Scheduler App Server.

There are several causes for this:

  1. Your internet is congested, unstable or unreliable. Try connecting again later. Try at a different time of the day, especially at an off-peak time. Ensuring no one else is using the internet for streaming, Windows Updates, or other intensive tasks. If this problem persists over a long period of time, you might need to contact your internet provider.
  2. Your Wi-Fi signal is congested, weak or unstable. Try moving your computer closer to your Wi-Fi router, or into a different room. Ensuring no one else is using the Wi-Fi for streaming or other intensive tasks.
  3. Your computer is currently performing another internet intensive task. This might include downloading files, downloading a Windows Update, etc. Try again later.
  4. You are using a VPN. VPN connections are often unstable and might even block certain websites or servers.
  5. Your computer has a Firewall, Anti-Virus software or other Security software that is preventing JW Scheduler from connecting to the internet. Windows 10 already comes with a free in-built Firewall and Anti-virus software that works fine with JW Scheduler and is very secure. We recommend removing any and all other security, firewall or anti-virus software programs. This will save you money and hassle. If you must use other security, firewall or anti-virus software programs, you might have to adjust their software settings to allow JW Scheduler to connect to the internet. Please contact your software vendor support for assistance on how to do this.

JW Scheduler must have a reliable connection to the internet for the App to work correctly.

App Data Missing or App Data Problems

  • Please Note: The most common reason App data is missing is the brother who created or changed the data did not send this data to the App. Please ensure all brothers Send App Data before closing JW Scheduler.
  1. Please carefully re-read How does the NW Publisher App work? to ensure you fully understand how the App works. For security reasons, the App data and JW Scheduler data are not automatically connected or synchronized. App data must be manually sent by the same person who made the data. See Send App Data for more information.
  2. Ensure any user with a problem is using the latest version of the App.
  3. If you are also using Congregation Sharing, ensure it is setup and working correctly. If you have Congregation Sharing sync issues, this will cause the App data to be incorrect. See Common Sharing Questions and Problems for more information.
  4. If the Field Service Assignments are missing, ensure you have Enabled Show Field Service Assignments under App Settings.
  5. Refresh the missing App data. See How to Refresh App Data below.
    • Note: Please DO NOT contact us unless you have tried refreshing the data and include screenshots of you doing this.
  6. If refreshing the data did not work, please Contact Us and include multiple, detailed screenshots of each step of Refreshing the data, including what is seen on the app after the Refresh.

Individual CLM Assignments, Assignments or Individual Duties

  1. Refresh only the persons with a problem or missing data
  • EXAMPLE: A publisher is seeing some duplicated Individual Duties.

Schedules, Congregation Events or the Information Board

  1. In JW Scheduler, navigate to the data with problems or that is missing
  2. Make a small change
  3. Change the data back
  4. Click App > Send App Data and Prepare and Send the updated data
  • EXAMPLE 1: The Life and Ministry Meeting Schedule is missing some information. Click Schedule > Life and Ministry Meeting > select the week with a problem > change one part > then change it back. Finally, click App > Send App Data.
  • EXAMPLE 2: The Weekend Schedule is missing some Duties. Click Schedule > Duties > select the week with a problem > change one duty > then change it back. Finally, click App > Send App Data.
  • EXAMPLE 3: A Congregation Event is missing, or was deleted but is still showing. Click Congregation > Congregation Events > change the name of ANY future event, then change it back. Finally, click App > Send App Data.

Field Service Group List, Group Assignments or Group Duties (e.g. Cleaning)

  1. In JW Scheduler, click Congregation > Groups and Families, and select the group with problems or missing data
  2. Make a small change to the Group Name
  3. Change the Group Name back
  4. Click App > Send App Data and Prepare and Send the updated data
  • EXAMPLE: Me > Field Service Group Contact List is not display correctly, or missing data.
  • EXAMPLE: Group Cleaning Duties are not displaying correctly.

Literature Items

  1. In JW Scheduler, click Congregation > Literature > Literature Items
  2. Make a small change to an existing Literature Item, then change it back. OR, create a new Literature Item, then Delete it.
  3. Click App > Send App Data and Prepare and Send the updated data

Please Note: The most common reason App data is not showing up is the brother who created or changed the data did not send this data to the App. Please ensure all brothers Send App Data before closing JW Scheduler.

  1. Please re-read How does the NW Publisher App work? to ensure you fully understand how the App works. For security reasons, the App data and JW Scheduler data are not automatically connected or synchronized. App data must be manually sent by the same person who made the data. See Send App Data for more information.
  2. Ensure any user with a problem is using the latest version of the App. Visit NW Publisher App Download for the latest version.
  3. If you are also using Congregation Sharing, ensure it is setup and working correctly. If you have Congregation Sharing sync issues, this will cause the App data to be incorrect. See Common Sharing Questions and Problems for more information.
  4. Refresh the duplicated App data. See How to Refresh App Data above.
    • Note: Please DO NOT contact us unless you have tried refreshing the data.
  5. If refreshing the data did not work, please Contact Us and include multiple, detailed screenshots of each step of Refreshing the data, including what is seen on the app after the Refresh.
  1. Please re-read How does the JWS Publisher App work? to ensure you fully understand how the App works. For security reasons, the App data and JW Scheduler data are not automatically connected or synchronized. App data must be manually sent by the same person who made the data. See Send App Data for more information.
  2. Ensure any user with a problem is using the latest version of the App. Visit JWS Publisher App Download for the latest version.
  3. If you are also using Congregation Sharing, ensure it is setup and working correctly. If you have Congregation Sharing sync issues, this will cause the App data to be incorrect. See Common Sharing Questions and Problems for more information.
  4. Refresh the wrong App data. See How to Refresh App Data above.
    • Note: Please DO NOT contact us unless you have tried refreshing the data.
  5. If refreshing the data did not work, please Contact Us and include multiple, detailed screenshots of each step of Refreshing the data, including what is seen on the app after the Refresh.

There are two possible reasons for this:

  1. Data in JW Scheduler was incorrect at the time it was sent to JWS Publisher app
  2. The Congregation Time Zone is different to the publishers device Time Zone setting

Data in JW Scheduler was incorrect at the time it was sent to JWS Publisher app

Data shown in the app represents the data that was sent to the app by JW Scheduler. If you change or update your congregation data in JW Scheduler, this does not automatically change the data on the app. Please ensure the data in your Congregation is 100% accurate before sending data to the App.

Examples:

  • Ensure your Congregation Meetings Time for Next Year is correct before sending next years schedules.
  • Ensure your Congregation Time Zone is correct before sending any data.

To Fix:

  1. Double-check the follow is set correctly in JW Scheduler:
    • Congregation Time Zone
    • Congregation Midweek Meeting Day and Time, this year and next year.
    • Congregation Weekend Meeting Day and Time, this year and next year.
  2. Refresh the wrong App data. See How to Refresh App Data above.

The Congregation Time Zone is different to the publishers device Time Zone

All dates and times sent from JW Scheduler to JWS Publisher app include Time Zone information. If a publishers device has a Time Zone setting that is different to the Congregation Time Zone setting, the days, dates and times will not display correctly.

To Fix:

  1. Ensure any publisher with a problem is using the latest version of the App.
  2. Ensure everyone using the App has the same Time Zone as the Congregation set on their device.

The most common cause for this problem is that someone changed your congregation language, even temporarily. Once initially set, you should NEVER EVER change your congregation language!

Data shown in the NW Publisher app represents the data that was sent to the app by JW Scheduler. If you change or update your congregation data in JW Scheduler, this does not automatically change the data on the app. Please ensure the data in your Congregation is 100% accurate before sending data to the App.

  • Example 1: If someone ever changes the Congregation Language, even temporarily, they may send the wrong language Life and Ministry meeting part titles to the app.
  • Example 2: If the app was setup before you correctly set your Congregation Language, the old language may continue to show on the app.
  1. Ensure any user with a problem is using the latest version of the App.
  2. Double-check your Congregation Language is set correctly. Once set, never ever change your congregation language!
  3. Refresh the wrong App data. See How to Refresh App Data above.

The most common cause for this problem is that an elder deleted data in JW Scheduler, but did not send the change to the App.

Data shown in the NW Publisher app represents the data that was sent to the app by JW Scheduler. If you change or delete any data in JW Scheduler, this does not automatically change or delete the data on the app.

  • Example: If someone deletes a Congregation Event, but doesn’t click Send App Data, the old event will remain on the app.
  1. Ensure any user with a problem is using the latest version of the App.
  2. Refresh the type of App data that is displaying incorrectly. See How to Refresh App Data above.
  3. Train brothers to correctly Send App Data after adding, changing or deleting any data.

App Data Explanations

All future assignments and duties are shown in NW Publisher App.

All congregation announcements are shown in NW Publisher app, until they reach their expiry date.

All future congregation events are shown in NW Publisher app.

4 weeks of Life and Ministry Meeting schedules, Weekend Meeting schedules, Field Service schedules and Public Witnessing schedules are shown in NW Publisher app. This cannot be changed.

Previous Assignments, Duties and Events are automatically removed within 24 hours after the time of the assignment, duty or event.

Congregation Announcements will display for 30 days from the date of creation, before being automatically deleted from the App. You can also manually remove any announcement at any time inside JW Scheduler. If you manually remove any announcement from JW Scheduler, you will need to Send App Data for the announcement to be removed from JWS Publisher.

Schedules are removed within 24 hours after the date of the schedule.

NW Publisher app uses various symbols to help you quickly and easily see identify data.

App Features can be enabled or disabled from within JW Scheduler. Any features disabled will show a message that the feature has not been enabled.

There is no other way to limit what is shown on the NW Publisher app.

App Features

App Features must be enabled and disable by a Congregation Administrator, from within JW Scheduler.

See App Features Help for more information.

If you want access to the latest features as soon as possible, please become a Beta Tester and receive Beta Version Updates.

Otherwise please patiently wait until the next version of JW Scheduler is released. New versions are generally released every few months, and only after thorough testing by our Beta Testers.

We do not provide specific information about when a future update will occur, or what will be included in an update. These details are only released with the update. There is no need to contact us asking about any future update.

Please see Updating JW Scheduler for more information.

Please carefully re-read App Features > Enable and Disable App Features.

After enabling or disabling any App Features, you must click Send App Data and send the changes to the app.

To fix, simply Un-Tick then Re-Tick any App Features, and then send the changes to the app.

This problem also might occur if you have Congregation Sharing Problems. I.E. the App Feature might be enabled on your computer, but this didn’t share properly, so the feature is disabled on another elders computer. If you notice this, please see Congregation Sharing Data or Syncing Problems.

Both Apple, Google and Amazon must manually check and approve each new App release. Their review times vary greatly, from a few hours to a few days, or even longer. This means the new Apple, Google or Amazon versions might sometimes appear several days apart.

There is nothing we can do about this, so please be patient while the new version is checked, approved and then released.

Please do not contact us telling us a certain version is not yet available, or asking when a certain version will be available. Please be patient. It will appear soon.

App Features can be enabled or disabled from within JW Scheduler. Any features disabled will show a message that the feature has not been enabled.

There is no other way to limit what is shown on the NW Publisher app.

IDs, Passwords and PINs

Congregation ID: A unique 9-digit ID that identifies your congregation. This is used by both appointed brothers to connect to Congregation Sharing, and by publishers to connect to the NW Publisher App. Please carefully re-read Help > Congregation > Congregation Information

Congregation Sharing Password:  This has nothing to do with the NW Publisher App. A password created by a Congregation Sharing Administrator that allows other appointed brothers to use JW Scheduler Congregation Sharing. Please carefully re-read Help > Congregation Sharing > Congregation Sharing Help

Congregation PIN: This is a 6-digit number set by the Congregation Administrator. Along with the Congregation ID, this is then given to all Publishers to allow them to use NW Publisher App to connect to your congregation. Please carefully re-read Help > NW Publisher App Help

App Member PIN: This is a 6-digit number randomly generated by JW Scheduler and given to each publisher. Along with their First Name, this allows them to Identify themselves in the NW Publisher App. Please carefully re-read Help > NW Publisher App > App Persons

Field Service Report Questions

No.

NW Publisher app has been designed for publishers, not elders. A group overseer can not use the app to submit, edit or see reports for his entire Field Service group. That is not the purpose of the NW Publisher app.

The NW Publisher app should be considered equivalent to a publisher ‘placing their report in the designated box at the Kingdom Hall’ (od 5.34).

A Group Overseer can submit, edit or see reports for his entire Field Service group using JW Scheduler, which is designed for appointed brothers. He can also submit reports on behalf of a few in his group using App Delegates.

JW Scheduler Me view allows Group Overseers to see who has or hasn’t submitted their report, and ‘immediately follow through’ or ‘offer help as needed, according to the circumstances of the individual’. (see sfl)

No.

NW Publisher app has been designed for publishers, not elders. A group overseer cannot use NW Publisher to see Field Service Report of others.

Instead, he should use JW Scheduler for this purpose.

Yes.

To report less than one hour, publishers can use decimal places to represent how much to report.

E.G.

  • To report 15 minutes, please enter 0.25
  • To report 30 minutes, please enter 0.5
  • To report 45 minutes, please report 0.75

If publishers would like to report less than 1 hour without specifying the number of minutes, they can select Less than 1 hour when submitting their Field Service Report. This will be imported into JW Scheduler as 0.1 hours.

No, not using the NW Publisher app.

True Christians must always be ready and willing to give a witness to anyone they encounter, including family, friends, workmates, doctors, sales people, etc. In fact, we should be actively trying to give a witness wherever and whenever possible.

Even if someone has no plans to engage in formal witnessing for the rest of a month, they would always be on the lookout to give an informal witness. This might happen on the first day, or last day, of a month.

Always ready to make a defense before everyone who demands of you a reason for the hope you have, but doing so with a mild temper and deep respect” – 1 Peter 3:15

For example, an unbelieving relative may phone a publisher on the last day of a month, or a telemarketer might call a publisher on the last day of the month. These situations might present a good opportunity to share our faith, and such time should be reported.

If there are rare and exceptional circumstances where a publisher must submit their report early, they can do this manually.

Field Service Report Problems

  1. Ensure the user is using the latest version of the App.
  2. In JW Scheduler, under App, ensure Allow Submit Field Service is Enabled.
  3. Check the Publisher Record to see if any Hours have been entered for the publisher for that month. The publisher can only submit their Field Service Report if the Publisher Record is blank for that month.
    • Note: Entering 0 hours will also cause this button not to show, as the program assumes the publisher has reported 0 hours.
  4. Ensure the new month has actually started. For obvious reasons, you cannot submit reports before the start of the new month.
    • E.G. You can’t submit the September 2020 report until October 1st 2020.
  5. See below to reset the Submit Field Service Report button.

The most common cause of this problem is that data was previously entered in the Publishers Report for that month, e.g. 0 hours. The Publisher Report Hours must be BLANK or JWS Publisher assumes the report was already submitted.

  1. Ensure the user is using the latest version of the App.
  2. In JW Scheduler, under App, ensure Allow Submit Field Service is Enabled.
  3. Check the Publisher Record to see if any Hours have been entered for the publisher for that month. The publisher can only submit their Field Service Report if the Publisher Record is blank for that month.
    • Note: Entering 0 hours also assumes the publisher has already reported 0 hours.
  4. Ensure the new month has actually started. You cannot submit reports before the start of the new month.
    • E.G. You can’t submit the September 2020 report until October 1st 2020.
  5. Follow the directions in How to reset a Publishers ‘Submit Field Service Report’ button? below

Note: If you notice this problem several months in a row, or if following How to reset a Publishers ‘Submit Field Service Report’ button? does not work, please Contact Us with multiple, detailed screenshots of all steps aboveOtherwise there is no need to contact us.

If the Field Service Report has already been entered in JW Scheduler, either by previously Submitting or by the Secretary manually entering into JW Scheduler, a publisher should see a message saying Already Submitted.

  • Note: Entering 0 hours will also stop the button from showing, as JW Scheduler assumes 0 hours means a report of 0 hours.

If the publisher is not seeing this message, or is being asked to Submit their Field Service report again:

  1. Ensure the publisher has the latest version of the App.
  2. Ensure the data was successfully Imported into JW Scheduler.
  3. Refresh the person

If the Persons > Publisher Record for last month is COMPLETELY BLANK:

  1. Click App > App Persons
  2. Click Refresh Person
  3. Click App > Send App Data
  4. Prepare & Send the data

If the Persons > Publisher Record for last month is not COMPLETELY BLANK:

  1. In JW Scheduler, click Persons
  2. Select the publisher
  3. Click Publisher Record > select the month their report is due
  4. Click Clear
  5. Click App > Send App Data
  6. Prepare & Send the data

Please carefully re-read Receive or Import App Data. All data must be Imported from NW Publisher app into JW Scheduler. If you do not Import the data, it will not appear.

If a brother clicks Clear instead of Import, the data will not be imported and will not appear. It is permanently deleted.

If a brother clicks Import but is not using Congregation Sharing correctly, the data will import but not correctly share with other elders. Please see Congregation Sharing Data or Syncing Problems to learn how to correctly use Congregation Sharing.

In all cases, you should first check both the App Logs and Sharing logs.

NW Publisher app is a tool to allow publishers to easily submit their Field Service reports. It does not control or restrict what a publisher reports.

If a publisher is submitting partial hours or other incorrect figures, they should receive training from their local elders. It is not the responsibility of a computer program or an app to train publishers how to correctly record and submit their field service report.

Whether publishers use the NW Publisher app, a text message or a paper form to submit their report, they should receive training from their local elders to do so accurately and correctly.

This Send button can only be pressed if the following is true:

  • 0 or more Hours have been entered, OR
  • Less than 1 hour‘ ticked

AND

  • App Features – Show ‘Allow Data Processing’ Message is DISABLED, OR
  • App Features – Show ‘Allow Data Processing’ Message is ENABLED and the publisher ticks Allow Data Processing

If all the above is true and a publisher is still unable to press Send, this means one of the following happened:

  1. A Congregation Administrator ENABLED Show ‘Allow Data Processing’ Message but did not set the message, OR
  2. A Congregation Administrator DISABLED Show ‘Allow Data Processing’ Message but did not send the change to the App.

To fix:

  1. Open JW Scheduler
  2. Click App
  3. First ENABLE, then DISABLE again Show ‘Allow Data Processing’ Message
  4. Click Send App Data > Prepare & Send

See App Features and Send App Data for more information.

NW Publisher App only allows publishers to submit their previous months field service report.

For example, you can only submit your September field service report from October 1st onwards. As of November 1st, you can submit your October field service report.

You cannot submit past or future months. This is logical and avoids confusion.

Field Service History

Please carefully re-read the NW Publisher App Help > App Settings sub-heading.

To allow publishers to see their Field Service History on the Me screen, Show Field Service History must be Enabled.

A members Field Service History in the App is only updated after the Congregation Secretary marks the Congregation Field Service Report as Submitted, and then Prepares and Sends the new Member data to the App.

If Field Service History data is not showing for a member:

  1. Double-check Show Field Service History has been Enabled
  2. Ensure the Secretary is carefully following the instructions. I.E. After Submitting the monthly Congregation Field Service Report, he must click App > Send App Data > then Prepare and Send the Member data.
  3. Wait until after the secretary has clicked Submitted for the next months Congregation Field Service Report.

Meeting Schedule

  1. Please ensure you have set an Auxiliary Classroom Counselor for that week. JW Scheduler App uses this field to determine whether your congregation has an Auxiliary Classroom for that week.
  2. Ensure someone has actually sent the data by checking the App Log.
  3. Try Refreshing the missing data.
    • Note: See How to Refresh Data on the App.
  4. If this doesn’t work, and you are certain the data was sent, please Contact Us.
    • Note: Please include your App Log, and screenshots of the phone where the data is not displaying.

The Reminder and Notification time for an assignment or duty is set when the assignment or duty is first sent to the App. Therefore, if your meeting times change, you must “refresh” any existing data for the new times to correctly show up.

  • Note: See How to Refresh Data on the App.

Reminders and Notifications

Publishers can choose to Enable Reminders in NW Publisher by tapping Settings.

The following Reminders can be enabled:

Submit Field Service Report

  • This will automatically create a reminder to submit their report on the 1st of the new month at 7pm.
  • Another Reminder to submit their report will be given on the 8th of the month. (If not already submitted)
  • A Final Reminder to submit their report is given on the 15th of the month. (If not already submitted)

Assignments

  • An Initial Reminder will be given for all upcoming Assignments 6 days before the assignment.
  • A Final Reminder will be given 24 hours before any upcoming Assignment.
    • Note: The Initial and Final reminder period can be adjusted by the publisher.

Duties

  • An Initial Reminder will be given for all upcoming Duties 1 day before the duty.
  • A Final Reminder will be given 1 hour before any upcoming duty.
    • Note: The Initial and Final reminder period can be adjusted by the publisher.

Congregation Events

  • An Initial Reminder will be given for all upcoming Congregation Events 7 days before the event.
  • A Final Reminder will be given 1 day before any upcoming event.
    • Note: The Initial and Final reminder period can be adjusted by the publisher.

There is no way to create any other reminders.

We cannot guarantee a reminder will be generated, as this depends on a members phone and settings.

If a reminders are not being received, try the following:

  1. Ensure the publisher is using the latest version of NW Publisher.
  2. Ensure they have tapped Settings and enabled Reminders.
  3. If they have, ask them to Disable and Re-Enable Reminders.
  4. Apple iOS users: Ensure they have given NW Publisher permission to receive Reminders.
  5. Ask them to remove NW Publisher, and then reinstall.

If a reminder is still not being shown after performing all of the above, then there is nothing we can do.

Publishers can choose to Enable Notifications in NW Publisher by tapping Settings.

The following Notifications can be enabled:

Announcements and Events

  • This allows appointed brothers using JW Scheduler to send publishers a Notification when either the Congregation Information Board or Congregation Events have been updated.

Assignments and Duties

  • This allows appointed brothers using JW Scheduler to send publishers a Notification when their Assignments or Duties have been updated.

No other notifications can be sent to publishers.

Notifications are only sent to a Mobile Device if the following is all true:

  • Device is using NW Publisher App 1.2.8 or greater
  • Device has already connected to the congregation and identified member.
  • Device has not disabled Notifications.
  • Device is not an Amazon or Huawei device. These devices cannot receive notifications as they don’t support Google Services.
  • Data type affects that device, e.g. congregation-wide announcement, or their CLM Assignment.

If some Notifications say Send Fail, try the following:

  1. Ensure the publisher is using the latest version of NW Publisher.
  2. Ensure they have tapped Settings and enabled Notifications.
  3. If they have, ask them to Disable and Re-Enable Notifications.
  4. Apple iOS users: Ensure they have given NW Publisher permission to receive Notifications.
  5. In JW Scheduler, click App Members, select the member, and click Reset Devices. Wait until they use NW Publisher again and their device will be re-setup.
  6. Ask them to remove NW Publisher, and then reinstall.
  7. Check the Notification Logs for any extra information.

If a notification is still not being sent or received after performing all of the above, then there is nothing we can do. We cannot guarantee the delivery of a notification, since these are delivered by Apple and Google, and also depend on the users phone and users Settings.

Notifications are only sent to a mobile device if the following is all true:

  • Device is using the latest version of NW Publisher app
  • Device has already connected to the congregation and identified member
  • Device has not disabled Notifications
  • Device is not an Amazon or Huawei device. These devices cannot receive notifications as they don’t support Google Services
  • Data type affects that device, e.g. congregation-wide announcement, or their CLM Assignment

If a Notification is not being sent or is not being received, try the following:

  1. Determine if the Notification is actually being Sent by JW Scheduler,
    1. Click App > Send App Data > Prepare and carefully check what notifications are being generated
    2. Click Send and carefully check the Status of the notification
  2. Ensure the publisher is using the latest version of NW Publisher.
  3. Ensure they have tapped Settings and enabled Notifications.
  4. If they have, ask them to Disable and Re-Enable Notifications.
  5. Apple iOS users: Ensure they have given NW Publisher permission to receive Notifications.
  6. In JW Scheduler, click App Members, select the member, and click Reset Devices. Wait until they use NW Publisher again and their device will be re-setup.
  7. Ask them to remove NW Publisher, and then reinstall.
  8. Check the Notification Logs for any extra information.

If a notification is still not being sent or received after performing all of the above, then there is nothing we can do. We cannot guarantee the delivery of a notification, since these are delivered by Apple and Google, and also depend on the users phone and users Settings.

  1. In JWS Publisher, tap Settings to Enable or Disable Notifications and Reminders
  2. Check that your phone has given NW Publisher access to Notifications. (iOS only)
    1. Close NW Publisher
    2. In iOS, tap Settings > scroll down to NW Publisher > tap Notifications
      • Select Allow Notifications
      • Select Allow Lock Screen, Notification Center and Banners.
    3. Enable Background App Refresh

JW Scheduler App Allow Reminders

JW Scheduler App Allow Notifications

Please carefully re-read App Features

Ticking Show Field Service Assignments allows the Field Service Conductor assignment to be sent to the App. This can be useful if brothers often forget to take the Field Service Group, but can be annoying if the same brothers regularly take the same group and don’t need reminders.

By default, Show Field Service Assignments is Disabled.

This is most likely caused because the Congregation Time Zone is different to the publishers device Time Zone, or was different at the time the data was sent to NW Publisher app.

Some dates and times sent from JW Scheduler to NW Publisher app include Time Zone information. If a publishers device has a Time Zone setting that is different to the Congregation Time Zone setting, the days, dates and times will not display correctly.

To Fix:

  1. Ensure any publisher with a problem is using the latest version of the App.
  2. Ensure everyone using the App has the same Time Zone as the Congregation set on their mobile device.

Attachments and Links

NW Publisher 2.0 and above uses an in-built PDF viewer to open PDF files, and an in-built Image viewer to view Image files.

NW Publisher uses the phones default URL viewer (or Link viewer) to open links. Usually this is the phones web browser. If a member is having problems, they should fix or change the default URL viewer.

We obviously cannot diagnose or fix publishers phones, so if they are having trouble opening a link they should please contact their phone manufacturer or ask a local brother who is good at fixing phones.

  1. Ensure Congregation Sharing is enabled and connected
  2. Ensure publishers are using the latest version of NW Publisher
  3. Ensure the attachment is either PDF, JPG or PNG format
  4. Ensure the attachment is 2MB or less
  5. Ensure the Attachment filename contains only roman characters. No special characters are allowed.
  6. The attachment might have expired, or failed to correctly upload. Remove and then re-add the attachment.
  7. Ensure the attachment is not corrupted or damaged by opening it on your local computer.
  8. Try renaming the attachment to something simple, like “Announcement1.pdf”, then re-attach to the announcement.
  9. Try saving the attachment in another format., i.e. take a screenshot and save as Image, or click Print to PDF and re-save the PDF. Some PDF files have advanced embedded features that prevent phones from opening.
  10. Try deleting and re-creating the entire Information Board item.

If none of the above work, sorry there is nothing we can do.

Interacting with other Apps

Yes, Ministry Assistant app can send publisher report data to NW Publisher.

We hope to work with more JW ministry related apps in the future.

No.

If a publisher claims this, they are mistaken. Perhaps they have downloaded the wrong App.

App Crashes

  1. Ensure all users are using the latest version of the NW Publisher App. Visit JWSchedulerApp.com and click Download for the latest version. This is very important, as bug fixes always appears in the newest version of the App. Additionally, new features in JW Scheduler may not be compatible with old versions of the App.
  2. If a problem persists, please Contact Us and describe the problem. Include screenshots if possible.
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