Common App Questions & Problems

Please ensure anyone having any problems first updates to the latest version of the App. Please see Downloading the App.

Downloading the App

JW Scheduler – Publisher Edition App was renamed JWS Publisher App in May 2021.

All publishers using the old JW Scheduler – Publisher Edition 1.2.7 or less must download the new JWS Publisher app before September 15, 2021.

The old JW Scheduler – Publisher Edition 1.2.7 or less will not work after September 15, 2021.

  1. Open JW Scheduler
  2. Click App
  3. Under App Summary, see the Latest App Version.

If the App Summary > Latest App Version in JW Scheduler is different to the Apple, Google and Amazon versions, this means a new version is coming soon!

Both Apple, Google and Amazon must manually check and approve each new App release. Their review times vary greatly, from a few hours to a few days, or even longer. This means the new Apple, Google or Amazon versions might sometimes appear several days apart.

There is nothing we can do about this, so please be patient while the new version is checked, approved and then released.

Please do not contact us telling us a certain version is not yet available. Please be patient. It will appear soon.

If the App Summary > Latest App Version in JW Scheduler is different to the Apple, Google and Amazon versions, this means a new version is coming soon!

Both Apple, Google and Amazon must manually check and approve each new App release. Their review times vary greatly, from a few hours to a few days, or even longer. This means the new Apple, Google or Amazon versions might sometimes appear several days apart.

There is nothing we can do about this, so please be patient while the new version is checked, approved and then released.

Please do not contact us telling us a certain version is not yet available. Please be patient. It will appear soon.

Connecting to the App

Note: If many publishers are unable to Identify Member, please instead see the subheading Many Publishers can’t Identify Member

  1. Ensure the publisher is using the latest version of the App
  2. Ensure you are using the latest Build version of JW Scheduler
    • Note: Click Settings > Check for Updates to download the latest version.
  3. Ensure any Member data has been sent to the App
  4. Ensure the publisher is showing up in the App Members List
  5. Ensure the publisher is entering only their First Name, not Full Name
  6. Ensure the First name they are entering exactly matches the First name field in JW Scheduler
    • E.G. If the publisher enters “John” but their name in JW Scheduler is “Jonathan”, it will not work. If the publisher enters “Jose”, but their name in JW Scheduler is “José”, it will not work.
  7. Ensure they are entering the correct Member PIN
  8. Refresh the member
    • See Refresh Member for more information. Make sure you send the data to the App after refreshing!
  9. Reset the member PIN
    • See App Members for more information. Make sure you send the data to the App after resetting!
  10. If you have carefully followed each step above and the publisher still receives this message, please Contact Us and include the following:
    • Multiple screenshots of each of the above-steps, including all steps involved in Steps 7 and 8, and also including the publishers phone on the Identify Member screen with their details entered and the error message.
    • Their Member ID (found in Members > select the member > Information > #ID in the bottom-left corner)
    • Your Congregation ID

Note: If many publishers are unable to Identify Member, please instead see the subheading Many Publishers can’t Identify Member

  1. Ensure the publisher is using the latest version of the App
  2. Ensure you are using the latest Build version of JW Scheduler
    • Note: Click Settings > Check for Updates to download the latest version.
  3. Ensure any Member data has been sent to the App
  4. Ensure the publisher is showing up in the App Members List
  5. Ensure the publisher is entering only their First Name, not Full Name
  6. Ensure the First name they are entering exactly matches the First name field in JW Scheduler
    • E.G. If the publisher enters “John” but their name in JW Scheduler is “Jonathan”, it will not work. If the publisher enters “Jose”, but their name in JW Scheduler is “José”, it will not work.
  7. Ensure they are entering the correct Member PIN
  8. Refresh the member
    • See Refresh Member for more information. Make sure you send the data to the App after refreshing!
  9. Reset the member PIN
    • See App Members for more information. Make sure you send the data to the App after resetting!
  10. If you have carefully followed each step above and the publisher still receives this message, please Contact Us and include the following:
    • Multiple screenshots of each of the above-steps, including all steps involved in Steps 7 and 8, and also including the publishers phone on the Identify Member screen with their details entered and the error message.
    • Their Member ID (found in Members > select the member > Information > #ID in the bottom-left corner)
    • Your Congregation ID

If many publishers are unable to Identify Member, this likely means the Member data wasn’t correctly Sent to the App when the JWS Publisher App was first enabled inside JW Scheduler.

Please Disable the App and then carefully follow the instructions to Enable the App.

Disabling and Re-Enabling the App will not affect any existing users, and Member PINs do not need to be changed.

  1. Ensure the publisher is using the latest version of the App.
  2. Ensure the publishers phone is connected to the internet, and they can access www.google.com
  3. Ensure the publisher is entering the correct Congregation ID.
    • Double check the Congregation ID is being entered 100% correct.
  4. Ensure the publisher is entering the correct Congregation PIN.
    • Note: Double-check they are entering the Congregation PIN and NOT their Member PIN.
  5. If this still doesn’t work, and you are certain the publisher is entering the correct Congregation ID and Congregation PIN, please Contact Us.
    • Note: Please include a screenshot of the publishers phone on the Connect to Congregation screen with the details entered, and a screenshot of your JW Scheduler App view in JW Scheduler.

Please carefully re-read Help > JWS Publisher App Help > How Publishers Connect

You do not “invite” publishers to the App. Instead:

  1. Ask the publisher to download JWS Publisher App on their mobile device.
  2. Give each publisher the following information:
    • Congregation ID
    • Congregation PIN
    • Member PIN
    • First name

This will only happen if an elder in your congregation does any of the following:

  1. Disables the App, OR
  2. Under Member Information or Member Spiritual, marks a member as Disfellowshipped, Inactive or ticks Disable App Access, OR
  3. Under App Members, clicks Reset Devices or Reset PIN for some members.

Please check the App Log to see what action was performed.

Please provide training to all brothers using JW Scheduler to send or change App data to ensure they know how to correctly use JW Scheduler.

Connection Errors

This means one of several things:

  1. They are using an older version of JWS Publisher. They should tap Settings and confirm they are using the latest  app version, otherwise download the latest version.
  2. Their phone has an internet connection problem, and cannot connect to the JWS Publisher app server. Please see How to Fix an Internet Connection Problem below.
  3. The JWS Publisher server has a problem. This is very rare. Please try again later.
  4. Their JWS Publisher data is corrupted. This is very rare. They should remove and re-install JWS Publisher, and you should click App > App Members > Refresh Member.

There are several causes for this:

  1. Your internet is congested, unstable or unreliable. Try connecting again later. Try at a different time of the day, especially at an off-peak time. Ensuring no one else is using the internet for streaming, Windows Updates, or other intensive tasks. If this problem persists over a long period of time, you might need to contact your internet provider.
  2. Your Wi-Fi or 3G/4G signal is congested, weak or unstable. Try moving closer to your Wi-Fi router, or into a different room. Ensuring no one else is using the Wi-Fi for streaming or other intensive tasks. Try moving to an area with a stronger 3G/4G signal.
  3. Your phone is currently performing another internet intensive task. This might include downloading files, downloading a OS Update, etc. Try again later.
  4. You are using a VPN. VPN connections are often unstable and might even block certain websites or servers.
  5. Your phone has a Firewall, Anti-Virus software or other Security software that is preventing JWS Publisher from connecting to the internet. Try disabling or removing such software.

JWS Publisher must have a reliable connection to the internet for the app to work correctly.

This means your computer has an internet connection problem, and cannot connect to the JW Scheduler App Server.

There are several causes for this:

  1. Your internet is congested, unstable or unreliable. Try connecting again later. Try at a different time of the day, especially at an off-peak time. Ensuring no one else is using the internet for streaming, Windows Updates, or other intensive tasks. If this problem persists over a long period of time, you might need to contact your internet provider.
  2. Your Wi-Fi signal is congested, weak or unstable. Try moving your computer closer to your Wi-Fi router, or into a different room. Ensuring no one else is using the Wi-Fi for streaming or other intensive tasks.
  3. Your computer is currently performing another internet intensive task. This might include downloading files, downloading a Windows Update, etc. Try again later.
  4. You are using a VPN. VPN connections are often unstable and might even block certain websites or servers.
  5. Your computer has a Firewall, Anti-Virus software or other Security software that is preventing JW Scheduler from connecting to the internet. Windows 10 already comes with a free in-built Firewall and Anti-virus software that works fine with JW Scheduler and is very secure. We recommend removing any and all other security, firewall or anti-virus software programs. This will save you money and hassle. If you must use other security, firewall or anti-virus software programs, you might have to adjust their software settings to allow JW Scheduler to connect to the internet. Please contact your software vendor support for assistance on how to do this.

JW Scheduler must have a reliable connection to the internet for the App to work correctly.

IDs, Passwords and PINs

Congregation ID: A unique 9-digit ID that identifies your congregation. This is used by both appointed brothers to connect to Congregation Sharing, and by publishers to connect to the JWS Publisher App. Please carefully re-read Help > Congregation > Congregation Information

Congregation Sharing Password:  This has nothing to do with the JWS Publisher App. A password created by a Congregation Sharing Administrator that allows other appointed brothers to use JW Scheduler Congregation Sharing. Please carefully re-read Help > Congregation Sharing > Congregation Sharing Help

Congregation PIN: This is a 6-digit number set by the Congregation Administrator. Along with the Congregation ID, this is then given to all Publishers to allow them to use JWS Publisher App to connect to your congregation. Please carefully re-read Help > JWS Publisher App Help

App Member PIN: This is a 6-digit number randomly generated by JW Scheduler and given to each publisher. Along with their First Name, this allows them to Identify themselves in the JWS Publisher App. Please carefully re-read Help > JWS Publisher App > App Members

App Data

  • Note: The most common reason App data is not showing up is the brother who created or changed the data did not send this data to the App. Please ensure all brothers Send any App data before closing JW Scheduler.
  1. Please carefully re-read How does the JWS Publisher App work? to ensure you fully understand how the App works. For security reasons, the App data and JW Scheduler data are not automatically connected or synchronized. App data must be manually sent by the same person who made the data. See Send App Data for more information.
  2. Ensure any user with a problem is using the latest version of the App. Visit JWS Publisher App Download for the latest version.
  3. If you are also using Congregation Sharing, ensure it is setup and working correctly. If you have Congregation Sharing sync issues, this will cause the App data to be incorrect. See Common Sharing Questions and Problems for more information.
  4. If the Field Service Assignments are missing, ensure you have Enabled Show Field Service Assignments under App Settings.
  5. Refresh the missing App data. See How to Refresh App Data below.
    • Note: Please DO NOT contact us unless you have tried refreshing the data.

If missing or incorrect App data is affecting a few users, such as CLM assignments, Assignments or duties:

  1. Refresh each member with a problem
  • EXAMPLE: A publisher is seeing some duplicated Duties. You carefully for the instructions in Refresh Member.

If missing or incorrect App data is affecting many users, such as with Congregation Events, Announcements or Meeting Schedules:

  1. In JW Scheduler, navigate to the data with problems
  2. Make a small change
  3. Change the data back
  4. Click App > Send App Data and Prepare and Send the updated data
  • EXAMPLE: The Life and Ministry Meeting Schedule is missing some information. You should click Schedule > Life and Ministry Meeting > select the week with a problem > change one part > then change it back > then click App > Send App Data and send the new Meeting Schedule.
  1. Please re-read How does the JWS Publisher App work? to ensure you fully understand how the App works. For security reasons, the App data and JW Scheduler data are not automatically connected or synchronized. App data must be manually sent by the same person who made the data. See Send App Data for more information.
  2. Ensure any user with a problem is using the latest version of the App. Visit JWS Publisher App Download for the latest version.
  3. If you are also using Congregation Sharing, ensure it is setup and working correctly. If you have Congregation Sharing sync issues, this will cause the App data to be incorrect. See Common Sharing Questions and Problems for more information.
  4. Refresh the duplicated App data. See How to Refresh App Data above.
    • Note: Please DO NOT contact us unless you have tried refreshing the data.
  1. Please re-read How does the JWS Publisher App work? to ensure you fully understand how the App works. For security reasons, the App data and JW Scheduler data are not automatically connected or synchronized. App data must be manually sent by the same person who made the data. See Send App Data for more information.
  2. Ensure any user with a problem is using the latest version of the App. Visit JWS Publisher App Download for the latest version.
  3. If you are also using Congregation Sharing, ensure it is setup and working correctly. If you have Congregation Sharing sync issues, this will cause the App data to be incorrect. See Common Sharing Questions and Problems for more information.
  4. Refresh the wrong App data. See How to Refresh App Data above.
    • Note: Please DO NOT contact us unless you have tried refreshing the data.

Data shown in the App represents the data that was sent to the App by JW Scheduler. If you change or update your congregation data in JW Scheduler, this does not automatically change the data on the App. Please ensure the data in your Congregation is 100% accurate before sending data to the App.

Examples:

  • Ensure your Congregation Meetings Time for Next Year is correct before sending next years schedules.
  • Ensure your Congregation Time Zone is correct before sending any data.

To Fix:

  1. Ensure any user with a problem is using the latest version of the App.
  2. Double-check the follow is set correctly in JW Schduler:
    • Congregation Time Zone
    • Congregation Midweek Meeting Day and Time, this year and next year.
    • Congregation Weekend Meeting Day and Time, this year and next year.
  3. Ensure everyone using the App has the same Time Zone as the Congregation set on their device.
    • Note: For obvious reasons, a different Time Zone on a users phone will cause a different days, dates and times to display.
  4. Refresh the wrong App data. See How to Refresh App Data above.

Data shown in the App represents the data that was sent to the App by JW Scheduler. If you change or update your congregation data in JW Scheduler, this does not automatically change the data on the App. Please ensure the data in your Congregation is 100% accurate before sending data to the App.

  • Example: Certain meeting part titles come from your JWS Publisher app settings, whereas others come from the JW Scheduler Congregation Language.
  1. Ensure any user with a problem is using the latest version of the App.
  2. Double-check your Congregation Language is set correctly. (see Congregation Information)
  3. Refresh the wrong App data. See How to Refresh App Data above.

Any and all future assignments, duties, congregation events are shown in the App. There is no limit.

Any and all congregation announcements created within the last 30 days are shown in the app. There is no limit.

The next three Life and Ministry Meeting, Weekend Meeting schedules are shown in the app. The next two weeks Field Service schedules are shown in the app.

Previous Assignments, Duties and Events are automatically removed within 24 hours after the time of the assignment, duty or event.

Congregation Announcements will display for 30 days from the date of creation, before being automatically deleted from the App. You can also manually remove any announcement at any time inside JW Scheduler.

Schedules are removed within 24 hours after the date of the schedule.

Field Service Reporting

  1. Ensure the user is using the latest version of the App.
  2. In JW Scheduler, under App, ensure Allow Submit Field Service is Enabled.
  3. Check the Publisher Record to see if any Hours have been entered for the publisher for that month. The publisher can only submit their Field Service Report if the Publisher Record is blank for that month.
    • Note: Entering 0 hours will also cause this button not to show, as the program assumes the publisher has reported 0 hours.
  4. Ensure the new month has actually started. For obvious reasons, you cannot submit reports before the start of the new month.
    • E.G. You can’t submit the September 2020 report until October 1st 2020.
  5. See below to reset the Submit Field Service Report button.
  1. Ensure the user is using the latest version of the App.
  2. In JW Scheduler, under App, ensure Allow Submit Field Service is Enabled.
  3. Check the Publisher Record to see if any Hours have been entered for the publisher for that month. The publisher can only submit their Field Service Report if the Publisher Record is blank for that month.
    • Note: Entering 0 hours will also cause this button not to show, as the program assumes the publisher has reported 0 hours.
  4. Ensure the new month has actually started. For obvious reasons, you cannot submit reports before the start of the new month.
    • E.G. You can’t submit the September 2020 report until October 1st 2020.
  5. See below to reset the Submit Field Service Report button.
  1. In JW Scheduler, click Members
  2. Select the publisher
  3. Click Publisher Record > select the month their report is due
  4. Click Clear
  5. Click App > Send App Data
  6. Prepare and Send the data
 

If the Field Service Report has already been entered in JW Scheduler, either by previously Submitting or by the Secretary manually entering into JW Scheduler, a publisher should see a message saying Already Submitted.

  • Note: Entering 0 hours will also stop the button from showing, as JW Scheduler assumes 0 hours means a report of 0 hours.

If the publisher is not seeing this message, or is being asked to Submit their Field Service report again:

  1. Ensure the publisher has the latest version of the App.
  2. Ensure the data was successfully Imported into JW Scheduler.
  3. Refresh the member

JW Scheduler App only allows publishers to submit their previous months field service report.

For example, you can only submit your September field service report from October 1st onwards. As of November 1st, you can submit your October field service report.

You cannot submit past or future months. This is logical and avoids confusion.

JW Scheduler allows publishers to report less than 1 hour. To report less than one hour, publishers can use decimal places to represent how much to report.

E.G.

  • To report 15 minutes, please enter 0.25
  • To report 30 minutes, please enter 0.5
  • To report 45 minutes, please report 0.75

If publishers would like to report less than 1 hour without specifying the number of minutes, they can select Less than 1 hour when submitting their Field Service Report. This will be imported into JW Scheduler as 0.1 hours.

No, not using JWS Publisher.

True Christians must always be ready and willing to give a witness to anyone they encounter, including family, friends, workmates, doctors, sales people, etc. In fact, we should always be actively trying to give a witness wherever and whenever possible.

Even if someone has no plan to engage in formal witnessing for the rest of a month, they would always be on the lookout to give an informal witness. This might happen on the first day, or last day, of a month.

Always ready to make a defense before everyone who demands of you a reason for the hope you have, but doing so with a mild temper and deep respect” – 1 Peter 3:15

For example, what if an unbelieving relative phones you on the last day of a month with a problem? What if you receive a telemarketing call on the last day of the month? These situations might present a good opportunity to share our faith, and such time should be reported.

If there are rare and exceptional circumstances where a publisher must submit their report early, they can simply do this manually.

No. JWS Publisher app has been designed for publishers, not elders. A group overseer can not use the app to submit, edit or see reports for his entire Field Service group. That is not the purpose of the JWS Publisher app.

The JWS Publisher app should be considered equivalent to a publisher ‘placing their report in the designated box at the Kingdom Hall’ (od 5.34).

If a Group Overseer wants to submit, edit or see reports for his entire Field Service group, he should use JW Scheduler, which is designed for appointed brothers. JW Scheduler also allows Group Overseers to see who has or hasn’t submitted their report, and ‘immediately follow through’ or ‘offer help as needed, according to the circumstances of the individual’. (see sfl)

Please remember JW Scheduler and JWS Publisher are two different tools with different target audiences and purposes.

JWS Publisher App is a tool to allow publishers to easily submit their Field Service reports. It does not control what a publisher reports.

If a publisher is submitting partial hours or other incorrect figures, they should be given training by their local elders. It is not up to an app to train publishers how to correctly record and submit their field service report.

Whether publishers use JWS Publisher app, a text message or a paper form to submit their report, they still need training on how to do so accurately and correctly.

Field Service History

Please carefully re-read the JWS Publisher App Help > App Settings sub-heading.

To allow publishers to see their Field Service History on the Me screen, Show Field Service History must be Enabled.

A members Field Service History in the App is only updated after the Congregation Secretary marks the Congregation Field Service Report as Submitted, and then Prepares and Sends the new Member data to the App.

If Field Service History data is not showing for a member:

  1. Double-check Show Field Service History has been Enabled
  2. Ensure the Secretary is carefully following the instructions. I.E. After Submitting the monthly Congregation Field Service Report, he must click App > Send App Data > then Prepare and Send the Member data.
  3. Wait until after the secretary has clicked Submitted for the next months Congregation Field Service Report.

Meeting Schedule

  1. Please ensure you have set an Auxiliary Classroom Counselor for that week. JW Scheduler App uses this field to determine whether your congregation has an Auxiliary Classroom for that week.
  2. Ensure someone has actually sent the data by checking the App Log.
  3. Try Refreshing the missing data.
    • Note: See How to Refresh Data on the App.
  4. If this doesn’t work, and you are certain the data was sent, please Contact Us.
    • Note: Please include your App Log, and screenshots of the phone where the data is not displaying.

The Reminder and Notification time for an assignment or duty is set when the assignment or duty is first sent to the App. Therefore, if your meeting times change, you must “refresh” any existing data for the new times to correctly show up.

  • Note: See How to Refresh Data on the App.

Reminders and Notifications

Publishers can choose to Enable Reminders in JWS Publisher by tapping Settings.

The following Reminders can be enabled:

Submit Field Service Report

  • This will automatically create a reminder to submit their report on the 1st of the new month at 7pm.
  • Another Reminder to submit their report will be given on the 8th of the month. (If not already submitted)
  • A Final Reminder to submit their report is given on the 15th of the month. (If not already submitted)

Assignments

  • An Initial Reminder will be given for all upcoming Assignments 6 days before the assignment.
  • A Final Reminder will be given 24 hours before any upcoming Assignment.
    • Note: The Initial and Final reminder period can be adjusted by the publisher.

Duties

  • An Initial Reminder will be given for all upcoming Duties 1 day before the duty.
  • A Final Reminder will be given 1 hour before any upcoming duty.
    • Note: The Initial and Final reminder period can be adjusted by the publisher.

Congregation Events

  • An Initial Reminder will be given for all upcoming Congregation Events 7 days before the event.
  • A Final Reminder will be given 1 day before any upcoming event.
    • Note: The Initial and Final reminder period can be adjusted by the publisher.

There is no way to create any other reminders.

We cannot guarantee a reminder will be generated, as this depends on a members phone and settings.

If a reminders are not being received, try the following:

  1. Ensure the publisher is using the latest version of JWS Publisher.
  2. Ensure they have tapped Settings and enabled Reminders.
  3. If they have, ask them to Disable and Re-Enable Reminders.
  4. Apple iOS users: Ensure they have given JWS Publisher permission to receive Reminders.
  5. Ask them to remove JWS Publisher, and then reinstall.

If a reminder is still not being shown after performing all of the above, then there is nothing we can do.

Publishers can choose to Enable Notifications in JWS Publisher by tapping Settings.

The following Notifications can be enabled:

Announcements and Events

  • This allows appointed brothers using JW Scheduler to send publishers a Notification when there is a new, updated or removed Congregation Announcement or Congregation Event.

Assignments and Duties

  • This allows appointed brothers using JW Scheduler to send publishers a Notification when they have a new, updated or removed Assignment or Duty.

No other notifications can be sent to publishers.

Notifications are only sent to a Mobile Device if the following is all true:

  • Device is using JWS Publisher App 1.2.8 or greater
  • Device has already connected to the congregation and identified member.
  • Device has not disabled Notifications.
  • Device is not an Amazon or Huawei device. These devices cannot receive notifications as they don’t support Google Services.
  • Data type affects that device, e.g. congregation-wide announcement, or their CLM Assignment.

If a Notification is not being sent or is not being received, try the following:

  1. Ensure the publisher is using the latest version of JWS Publisher.
  2. Ensure they have tapped Settings and enabled Notifications.
  3. If they have, ask them to Disable and Re-Enable Notifications.
  4. Apple iOS users: Ensure they have given JWS Publisher permission to receive Notifications.
  5. In JW Scheduler, click App Members, select the member, and click Reset Devices. Wait until they use JWS Publisher again and their device will be re-setup.
  6. Ask them to remove JWS Publisher, and then reinstall.
  7. Check the Notification Logs for any extra information.

If a notification is still not being sent or received after performing all of the above, then there is nothing we can do. We cannot guarantee the delivery of a notification, since these are delivered by Apple and Google, and also depend on the users phone and users Settings.

  1. In JWS Publisher, tap Settings to Enable or Disable Notifications and Reminders
  2. Check that your phone has given JWS Publisher access to Notifications. (iOS only)
    1. Close JWS Publisher
    2. In iOS, tap Settings > scroll down to JWS Publisher > tap Notifications
      • Select Allow Notifications
      • Select Allow Lock Screen, Notification Center and Banners.
    3. Enable Background App Refresh

JW Scheduler App Allow Reminders

JW Scheduler App Allow Notifications

Please carefully re-read JWS Publisher App Help – App Settings

Ticking Show Field Service Assignments allows the Field Service Conductor assignment to be sent to the App. This can be useful if brothers often forget to take the Field Service Group, but can be annoying if the same brothers regularly take the same group and don’t need reminders.

By default, Show Field Service Assignments is Disabled.

Announcements and Events

JWS Publisher 1.3.2 and above uses the phones default viewer to open attachments. For example, if you send a PDF attachment, JWS Publisher will use the phones default PDF viewer. Sometimes this is the web browser.

JWS Publisher 1.3.1 and before uses the phones default web browser to open attachments.

JWS Publisher 1.3.2 and above uses the phones default viewer to open attachments. For example, if you send a PDF attachment, JWS Publisher will use the phones default PDF viewer. Sometimes this is the web browser.

If a member is having problems opening an attachment, they should fix or change their default viewer.

  • For example, some Android users report certain PDF Viewer Apps have problems opening JWS Publisher PDF attachments. In that case, we recommend Android users use Google Drive to open PDFs, which works fine.

JWS Publisher 1.3.1 and before uses the phones default web browser to open attachments. If a member is having problems opening an attachment, they should fix or change the default web browser.

We obviously cannot diagnose or fix publishers phones, so if they are having trouble opening an attachment they should either contact their phone manufacturer or ask a local brother who is good at fixing phones.

JWS Publisher uses the phones default URL viewer (or Link viewer) to open links. Usually this is the phones web browser. If a member is having problems, they should fix or change the default URL viewer.

We obviously cannot diagnose or fix publishers phones, so if they are having trouble opening an attachment they should either contact their phone manufacturer or ask a local brother who is good at fixing phones.

  1. Ensure all members are using the latest version of JWS Publisher.
  2. Ensure the attachment is either PDF, JPG or PNG format.
  3. Ensure the attachment is 5MB or less.
  4. Ensure the Attachment filename contains only roman characters. No special characters are allowed.
  5. The attachment might have expired. Remove and then re-add the attachment.
    • Note: Don’t forget to then send this data to the App.
  6. Try renaming the attachment to something simple, like “Announcement1.pdf”, then re-attach to the announcement.
  7. Try deleting and re-creating the announcement.
  8. See A publisher can’t open attachments on their phone above.
  1. Ensure all members are using the latest version of JWS Publisher App
  2. Ensure the attachment is either PDF, JPG or PNG format.
  3. Ensure the attachment is 5MB or less.
  4. Ensure the Attachment filename contains only roman characters. No special characters are allowed.
  5. The attachment might have expired. Remove and then re-add the attachment.
  6. Try deleting and re-creating the announcement.

Interacting with other Apps

Yes, Ministry Assistant app can send publisher report data to JWS Publisher.

We hope to work with more JW ministry related apps in the future.

No.

If a publisher claims this, they are mistaken. Perhaps they have downloaded the wrong App.

Please note it is up to local elders to help and support publishers with JWS Publisher. We do not provide support to individual publishers.

App Crashes

  1. Ensure all users are using the latest version of the JWS Publisher App. Visit JWSchedulerApp.com and click Download for the latest version. This is very important, as bug fixes always appears in the newest version of the App. Additionally, new features in JW Scheduler may not be compatible with old versions of the App.
  2. If a problem persists, please Contact Us and describe the problem. Include screenshots if possible.
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