Common App Questions & Problems

Downloading the App

Due to unreasonable Google Play Policies in the USA, we have been forced to create two separate names for our App: JW Scheduler – Publisher Edition and JWS – Publisher.

These are both the same App, and do exactly the same thing.

Google Android users in the USA should please download and use JWS – Publisher as soon as possible.

All other Android users should change to JWS – Publisher before April 2021, but may continue to use JW Scheduler – Publisher Edition in the meantime.

Apple iOS users should download and use JW Scheduler – Publisher Edition regardless of location.

Eventually we will consolidate both Apps under the name JWS – Publisher and stop updating JW Scheduler – Publisher Edition, but this will take some time.

Visit JWSchedulerApp.com and click Download

The latest version, and links to the App Stores is shown.

Connecting to the Congregation

  1. Ensure the publisher is using the latest version of the App. Visit the Apple App Store or Google Play Store to search for the latest version.
  2. Ensure the publishers phone is connected to the internet, and they can access www.google.com
  3. Ensure the publisher is entering the correct Congregation ID.
  4. Ensure the publisher is entering the correct Congregation PIN.
  5. If this still doesn’t work, and you are certain the publisher is entering the correct Congregation ID and Congregation PIN, please Contact Us.
    • Note: Please include a screenshot of the publishers phone on the Connect to Congregation screen with the details entered, and a screenshot of your JW Scheduler App view in JW Scheduler.
  1. Ensure the publisher is using the latest version of the App. Visit the Apple App Store or Google Play Store to search for the latest version.
  2. Ensure there is no Member Data waiting to the Sent to the App. See App Send and Receive Data for more information.
  3. Ensure the publisher is showing up in the JW Scheduler App Members list.
  4. Ensure the publisher is entering only their First Name, not Full Name.
  5. Ensure the First name they are entering exactly matches the First name field in JW Scheduler.
    • E.G. If the publisher enteres “John” but their name in JW Scheduler is “Jonathan”, it will not work. If the publisher enters “Jose”, but their name in JW Scheduler is “José”, it will not work.
  6. Ensure they are entering the correct Member PIN.
  7. Try Refreshing the member. See App Members for more information.
  8. Try Resetting the member PIN. See App Members for more information.
  9. If this still doesn’t work, and you are certain the publisher is entering the correct First name and Member PIN, please Contact Us.
    • Note: Please include a screenshot of the publishers phone on the Identify Member screen with their details entered and the error message, and also a screenshot of you JW Scheduler > App Members List showing the Publishers name and Member PIN.

App Data

  1. Please re-read How does JW Scheduler App work? to ensure you fully understand how the App works. For security reasons, the App data and JW Scheduler data is never connected or synchronized. Unlike Congregation Sharing, data is not sent automatically. It must be sent manually by the same person who made the data.
  2. Ensure all users are using the latest version of the App. Visit JWSchedulerApp.com and click Download for the latest version.
  3. Checking the App Logs.
  4. Try Refreshing the data. See How to Refresh Data below.
  5. If this doesn’t work, and you are certain the data was sent, please Contact Us.
    • Note: Please include your App Log, and screenshots of the phone where the data is not displaying.
  1. Ensure there is no Congregation or Member Data waiting to the Sent to the App. See App Send and Receive Data for more information.
  2. To refresh Congregation data, click App > Refresh Congregation.
    • Note: You should only do this if there are many data errors in the App.
  3. To refresh Member data, click App > App Members > select the Member > click Refresh Member.
    • Note: You should only do this if there are data errors for that member.
  1. Please re-read How does JW Scheduler App work? to ensure you fully understand how the App works. For security reasons, the App data and JW Scheduler data is never connected or synchronized. Unlike Congregation Sharing, data is not sent automatically. It must be sent manually by the same person who made the data.
  2. Ensure all users are using the latest version of the App. Visit JWSchedulerApp.com and click Download for the latest version.
  3. Try Refreshing the data. See How to Refresh Data above.
  4. If this doesn’t work, please Contact Us.
    • Note: Please include your App Log, and screenshots of the phone where the data is not displaying.
  1. Please re-read How does JW Scheduler App work? to ensure you fully understand how the App works. For security reasons, the App data and JW Scheduler data is never connected or synchronized. The only way data is added or removed from the App is via brothers clicking Send or Receive in JW Scheduler.
  2. Ensure all users are using the latest version of the App. Visit JWSchedulerApp.com and click Download for the latest version.
  3. Please double-check your Congregation Time Zone, Congregation Midweek Meeting Day and Time, and Congregation Weekend Meeting Day and Time is set correctly, including for next year.
  4. Ensure anyone using the App has the same Time Zone as the congregation, set on their phone set.
    • Note: For obvious reasons, a different Time Zone on a users phone will cause a different Meeting date/time to display.
  5. Try Refreshing the data. See How to Refresh Data above.
  6. If this doesn’t work, and you are certain the data was sent, please Contact Us.
    • Note: Please include your App Log, and screenshots of the phone where the data is not displaying.
  • Note: Data shown in the App represents the data that was sent to the App by JW Scheduler. If you change or update your congregation data in JW Scheduler, this does not change the data on the App. This is by design and is mentioned dozens of times in Help. Please ensure the data in your Congregation is 100% accurate before sending data to the App.

    For example: Ensure your Congregation Meetings Times for Next Year are correct before sending next years schedules. Ensure your Congregation Time Zone is correct before sending any schedules. If you do not do this, obviously the data displaying in the App may not be accurate.
  1. Ensure all users are using the latest version of the App. Visit JWSchedulerApp.com and click Download for the latest version.
  2. Please double-check your Congregation Time Zone, Congregation Midweek Meeting Day and Time, and Congregation Weekend Meeting Day and Time is set correctly. (see Congregation Information)
  3. Double-check the Congregation Midweek Meeting Day and Time, and Congregation Weekend Meeting Day and Time is set correctly for next year. (see Congregation Information)
    • Note: If you change any of this data, you will need to Refresh any Members who have the old dates/times. As is explained dozens of times in Help: Data on the App represents what was sent at the time of making the schedule. The App data is not automatically synced with your congregation. This is by design for security.
  4. Ensure anyone using the App has the same Time Zone as the congregation set on their phone.
    • Note: For obvious reasons, a different Time Zone on a users phone will cause a different Meeting date/time to display.
  5. Try Refreshing the data. See How to Refresh Data above.
  6. If this doesn’t work, and you are certain the data was sent, please Contact Us.
    • Note: Please include your App Log, and screenshots of the computer data, computer Time Zone, phone data and phone Time Zone.
  1. Please re-read How does JW Scheduler App work? to ensure you fully understand how the App works. For security reasons, the App data and JW Scheduler data is never connected or synchronized. The only way data is added or removed from the App is via brothers clicking Send or Receive in JW Scheduler.
  2. Ensure you actually have data to send. You cannot send “no data”. There must be some changes made to Assignments, Duties, Events or Announcements to be able to send the changes to the App.
  3. If this doesn’t work, and you are certain you have data to send, please Contact Us.
    • Note: Please include a screenshot of both the schedule changes you made, and your JW Scheduler App view in JW Scheduler.

Any and all future assignments, duties, congregation events are shown in the App. There is no limit.

Any and all congregation announcements created within the last 30 days are shown in the app. There is no limit.

The next two Life and Ministry Meeting, Weekend Meeting and Field Service schedules are shown in the app.

Previous Assignments, Duties and Events are automatically removed within 24 hours after the time of the assignment, duty or event.

Congregation Announcements will display for 30 days from the date of creation, before being automatically deleted from the App. You can also manually remove any announcement at any time inside JW Scheduler.

Schedules are removed within 24 hours after the date of the schedule.

Field Service Reporting

  1. Ensure all users are using the latest version of the App. Visit the Apple Store and Google Play Store for the latest versions.
  2. In JW Scheduler, under App, ensure your Congregation has not Disabled Field Service.
    • Note: To Disable and Enable Field Service Reporting, please see JW Scheduler App Help.
    • Note: If you believe you did not Disable Field Service Reports, but you are receiving the message that Field Service Reporting is Disabled, try Disabling/Re-Enabling.
  3. If the Field Service Report has already been entered in JW Scheduler, either by previously Submitting or by the Secretary manually entering the report into JW Scheduler, a publisher will not see this button.
    • Note: Entering a 0 for hours will also cause this button not to show, as the program assumes that means 0 hours.
  4. Ensure the new month has actually started. For obvious reasons, you cannot submit reports before the start of the new month. E.G. You can’t submit the September 2020 report until October 1st 2020.

To reset this and allow the publisher to again see this button:

  1. In JW Scheduler, click Members > select the publisher
  2. Click Publisher Record > select the month their report is due
  3. Click Clear
  4. Click App > Send
  • If your Congregation has not Disabled Field Service, and the Publisher report hours are blank, try Refreshing the Member.
  1. Click App > App Members > select the Member > click Refresh Member.

If the Field Service Report has already been entered in JW Scheduler, either by previously Submitting or by the Secretary manually entering into JW Scheduler, a publisher will see a message saying Already Submitted.

  • Note: Entering 0 hours will also stop the button from showing, as JW Scheduler assumes 0 hours means a report of 0 hours.
  1. Please check the Publisher Record to see if any Hours have been entered, including 0 hours. The publisher can only submit their Field Service Report if the Publisher Record is blank for that month.
  2. If the Publisher Report is not blank:
    1. Click Clear to clear the Publisher Report for that month.
    2. Click App > Send
  3. If the Publisher Report is already fully blank, try Refreshing the member:
    1. Click App > Members
    2. Select the member
    3. Click Refresh Member
  4. If this doesn’t work, and you are certain there is an error, please Contact Us.
    • Note: Please include screenshots of the phone where the button is not displaying, and screenshots of the publisher report. Please also explain what steps you have already performed to solve this problem.

If the Field Service Report has already been entered in JW Scheduler, either by previously Submitting or by the Secretary manually entering into JW Scheduler, a publisher should see a message saying Already Submitted.

  • Note: Entering 0 hours will also stop the button from showing, as JW Scheduler assumes 0 hours means a report of 0 hours.

If the publisher is not seeing this message, or is being asked to Submit their Field Service report again:

  1. Ensure the publisher has the latest version of the App. Visit JWSchedulerApp.com and click Download for the latest version.
  2. Try Refreshing the members with this problem:
    1. Open JW Scheduler
    2. Click App > Members
    3. Select the member
    4. Click Refresh Member
  3. If this doesn’t work, and you are certain there is an error, please Contact Us.
    • Note: Please include screenshots of the phone where the button is not displaying, and screenshots of the publisher report. Please also explain what steps you have already performed to solve this problem.
  •  

JW Scheduler App only allows publishers to submit their previous months field service report.

For example, you can only submit your September field service report from October 1st onwards. As of November 1st, you can submit your October field service report.

You cannot submit past or future months. This is logical and avoids confusion.

JW Scheduler allows publishers to report less than 1 hour. To report less than one hour, please use decimal places to represent how much to report.

E.G.

  • To report 15 minutes, please enter 0.25
  • To report 30 minutes, please enter 0.5
  • To report 45 minutes, please report 0.75

If publishers wish to report field service activity for a month, but do not wish to specify the amount of minutes, then under Hours they can simply enter 0.1

At this time, the App will only show any Field Service History that was submitted via this phone. In the future we hope to display the history as recorded in JW Scheduler.

No. The JWS – Publisher App is designed for publishers only. This is very clearly mentioned all over the website.

If the Group Overseer wants to see or submit reports for publishers in his group, he should use JW Scheduler Desktop Edition, which has this functionality and is designed for appointed brothers.

This is by design and will not change.

Meeting Schedule

  1. Please ensure you have set an Auxiliary Classroom Counselor for that week. JW Scheduler App uses this field to determine whether your congregation has an Auxiliary Classroom for that week.
  2. Ensure someone has actually sent the data by checking the App Log.
  3. Try Refreshing the missing data.
    • Note: See How to Refresh Data on the App.
  4. If this doesn’t work, and you are certain the data was sent, please Contact Us.
    • Note: Please include your App Log, and screenshots of the phone where the data is not displaying.
  1. The Reminder and Notification time for an assignment or duty is set when the assignment or duty is first sent to the App. Therefore, if your meeting times change, you must “refresh” any existing data for the new times to correctly show up.
    • Note: See How to Refresh Data on the App.

App Crashes

  1. Ensure all users are using the latest version of the App. Visit JWSchedulerApp.com and click Download for the latest version. This is very important, as bug fixes always appears in the newest version of the App. Additionally, new features in JW Scheduler may not be compatible with old versions of the App.
  2. If a problem persists, please Contact Us and describe the problem. Include screenshots if possible.
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