Common JW Scheduler App Problems & Answers

Connecting to the Congregation

  1. Ensure the publisher is using the latest version of the App. Visit the Apple App Store or Google Play Store to search for the latest version.
  2. Ensure the publishers phone is connected to the internet, and they can access www.google.com
  3. Ensure the publisher is entering the correct Congregation ID.
  4. Ensure the publisher is entering the correct Congregation PIN.
  5. If this still doesn’t work, and you are certain the publisher is entering the correct Congregation ID and Congregation PIN, please Contact Us.
    1. Note: Please include a screenshot of the publishers phone on the Connect to Congregation screen with the details entered, and a screenshot of your JW Scheduler App view in JW Scheduler.
  1. Ensure the publisher is using the latest version of the App. Visit the Apple App Store or Google Play Store to search for the latest version.
  2. Ensure there is no Member Data waiting to the Sent to the App. See App Send and Receive Data for more information.
  3. Ensure the publisher is showing up in the JW Scheduler App Members list.
  4. Ensure the publisher is entering only their First Name, not Full Name.
  5. Ensure the First name they are entering exactly matches the First name field in JW Scheduler.
    1. E.G. If the publisher enteres “John” but their name in JW Scheduler is “Jonathan”, it will not work. If the publisher enters “Jose”, but their name in JW Scheduler is “José”, it will not work.
  6. Ensure they are entering the correct Member PIN.
  7. Try Refreshing the member. See App Members for more information.
  8. Try Resetting the member PIN. See App Members for more information.
  9. If this still doesn’t work, and you are certain the publisher is entering the correct First name and Member PIN, please Contact Us.
    1. Note: Please include a screenshot of the publishers phone on the Identify Member screen with their details entered and the error message, and also a screenshot of you JW Scheduler > App Members List showing the Publishers name and Member PIN.

App Data

  1. Ensure there is no Congregation or Member Data waiting to the Sent to the App. See App Send and Receive Data for more information.
  2. To refresh Congregation data, click App > Refresh Congregation.
    1. Note: You should only do this if there are many data errors in the App.
  3. To refresh Member data, click App > App Members > select the Member > click Refresh Member.
    1. Note: You should only do this if there are data errors for that member.
  1. Please re-read How does JW Scheduler App work? to ensure you fully understand how the App works. For security reasons, the App data and JW Scheduler data is never connected or synchronized. Unlike Congregation Sharing, data is not sent automatically. It must be sent manually by the same person who made the data.
  2. Checking the App Logs.
  3. Try Refreshing the data. See How to Refresh Data above.
  4. If this doesn’t work, and you are certain the data was sent, please Contact Us.
    1. Note: Please include your App Log, and screenshots of the phone where the data is not displaying.
  1. Please re-read How does JW Scheduler App work? to ensure you fully understand how the App works. For security reasons, the App data and JW Scheduler data is never connected or synchronized. Unlike Congregation Sharing, data is not sent automatically. It must be sent manually by the same person who made the data.
  2. Try Refreshing the data. See How to Refresh Data above.
  3. If this doesn’t work, please Contact Us.
    1. Note: Please include your App Log, and screenshots of the phone where the data is not displaying.
  1. Please re-read How does JW Scheduler App work? to ensure you fully understand how the App works. For security reasons, the App data and JW Scheduler data is never connected or synchronized. The only way data is added or removed from the App is via brothers clicking Send or Receive in JW Scheduler.
  2. Please double-check your Congregation Midweek Meeting Day and Time, and Congregation Weekend Meeting Day and Time is set correctly.
  3. Ensure any brother who sends data to the App has the correct Time Zone for your congregation set.
  4. Ensure anyone using the App has the correct Time Zone on their phone set.
    1. Note: Incorrect Time Zones on your computer or phone will cause incorrect dates/times to display.
  5. Try Refreshing the data. See How to Refresh Data above.
  6. If this doesn’t work, and you are certain the data was sent, please Contact Us.
    1. Note: Please include your App Log, and screenshots of the phone where the data is not displaying.
  1. Please re-read How does JW Scheduler App work? to ensure you fully understand how the App works. For security reasons, the App data and JW Scheduler data is never connected or synchronized. The only way data is added or removed from the App is via brothers clicking Send or Receive in JW Scheduler.
  2. Ensure you actually have data to send. You cannot send “no data”. There must be some changes made to Assignments, Duties, Events or Announcements to be able to send the changes to the App.
  3. If this doesn’t work, and you are certain you have data to send, please Contact Us.
    1. Note: Please include a screenshot of both the schedule changes you made, and your JW Scheduler App view in JW Scheduler.

Any and all future assignments, duties, congregation events are shown in the App. There is no limit.

Any and all congregation announcements created within the last 30 days are shown in the app. There is no limit.

The next two Life and Ministry Meeting, Weekend Meeting and Field Service schedules are shown in the app.

Previous Assignments, Duties and Events are automatically removed within 24 hours after the time of the assignment, duty or event.

Congregation Announcements will display for 30 days from the date of creation, before being automatically deleted from the App. You can also manually remove any announcement at any time inside JW Scheduler.

Schedules are removed within 24 hours after the date of the schedule.

Field Service Reporting

  • In JW Scheduler, under App, ensure your Congregation has not Disabled Field Service.
    • Note: To Disable and Enable Field Service Reporting, please see JW Scheduler App Help.
    • Note: If you believe you did not Disable Field Service Reports, but you are receiving the message that Field Service Reporting is Disabled, try Disabling/Re-Enabling.
  • If the Field Service Report has already been entered in JW Scheduler, either by previously Submitting or by the Secretary manually entering into JW Scheduler, a publisher will not see this button.
    • Note: Entering a 0 will also cause this button not to show, as the program assumes that means 0 hours.

To reset this and allow the publisher to again see this button:

  1. In JW Scheduler, click Members > select the publisher
  2. Click Publisher Record > select the month their report is due
  3. Click Clear
  4. Click App > Send

If the Field Service Report has already been entered in JW Scheduler, either by previously Submitting or by the Secretary manually entering into JW Scheduler, a publisher will not see this button.

  • Note: Entering 0 hours will also stop the button from showing, as JW Scheduler assumes 0 hours means a report of 0 hours.
  1. Please check the Publisher Record to see if any Hours have been entered, including 0 hours. The publisher can only submit their Field Service Report if the Publisher Record is blank for that month.
  2. If the Publisher Report is not blank:
    1. Click Clear to clear the Publisher Report for that month.
    2. Click App > Send
  3. If the Publisher Report is already fully blank, try Refreshing the member:
    1. Click App > Members
    2. Select the member
    3. Click Refresh Member
  4. If this doesn’t work, and you are certain there is an error, please Contact Us.
    1. Note: Please include screenshots of the phone where the button is not displaying, and screenshots of the publisher report. Please also explain what steps you have already performed to solve this problem.

JW Scheduler App only allows publishers to submit their previous months field service report.

For example, you can only submit your September field service report from October 1st onwards. As of November 1st, you can submit your October field service report.

You cannot submit past or future months. This is logical and avoids confusion.

Meeting Schedule

  1. Please ensure you have set an Auxiliary Classroom Counselor for that week. JW Scheduler App uses this field to determine whether your congregation has an Auxiliary Classroom for that week.
  2. Ensure someone has actually sent the data by checking the App Log.
  3. Try Refreshing the missing data.
    1. Note: See How to Refresh Data on the App.
  4. If this doesn’t work, and you are certain the data was sent, please Contact Us.
    1. Note: Please include your App Log, and screenshots of the phone where the data is not displaying.
  1. The Reminder and Notification time for an assignment or duty is set when the assignment or duty is first sent to the App. Therefore, if your meeting times change, you must “refresh” any existing data for the new times to correctly show up.
    1. Note: See How to Refresh Data on the App.

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