Congregation Field Service Report

JW Scheduler Congregation Field Service Report is a tool for Jehovah’s Witnesses Congregation Secretaries to help compile the monthly Field Service Report. This JW Secretary tool is part of the JW Scheduler software.

Congregation Field Service Report data comes directly from Members > Publisher Records and Congregation > Meeting Attendance. Any adjustment to a Publisher Record Card or Meeting Attendance will be reflected in the Congregation Field Service Report, unless the Congregation Field Service Report has been set as Submitted to Branch.

Once a month has been set as Submitted to Branch, the data is saved and locked. This allows you to see the congregation report at that moment in time, and the figures may be different to what is reported in Members.

When a month is set as Submitted to Branch, the Active, Regular, Irregular and Inactive status of all publishers is automatically updated.

To access the Congregation Field Service Reports, click Congregation > Congregation Field Service Report

Important: Many Secretary and Field Service related reports use Congregation Field Service Report data history to generate averages and totals. Additionally, members Active, Regular, Irregular and Inactive status is also based on this historical data.

Therefore, to ensure the Congregation Field Service Report works correctly, you should please first enter at least 6 months Congregation Field Service data (preferably 12 months), and then click “Submitted to Branch” for these previous months in reverse date order (from oldest to newest).

Please see Problems with Congregation Field Service Data for more information

JW Scheduler Congregation Field Service Report Menu

How does the Congregation Field Service Report work?

The Congregation Field Service Report provides a Summary of your congregations Field Service activity for a certain month.

It includes field service information about Publishers, Auxiliary Pioneers, Regular Pioneers, Special Pioneers and members who report directly to the branch. You can see Placements, Video Showings, Hours, Return Visits, Bible Studies and any Credit.

In also includes more advanced information, such as:

  • Active Publishers. The total number of publishers who reported any field service during the last 6 months.
  • Irregular Publishers. Publishers who missed at least 1 month during the last 6 months.
  • Inactive Publishers. Publishers who have not reported any field service for the last 6 months.
  • New Inactive Publishers. Publishers who became Inactive this month.
  • Reactivated Publishers. Publishers who were reactivated this month.

All data for the Congregation Field Service Report comes directly from Member > Publisher Records or Congregation > Meeting Attendance Records, not the Member Information. This sometimes results in differences between the Members Filter and the Congregation Field Service Report.

When a month has been set as Submitted to Branch, the entire report is locked. Changes elsewhere in JW Scheduler will not update a locked report.

Additionally, after a month has been set as Submitted to Branch, the Active, Regular, Irregular and Inactive status of all publishers will be automatically updated.

JW Scheduler Congregation Field Service Report Congregation

Field Service Report Totals

Field Service Count and Totals are calculated from Member > Publisher Records, and includes any previous months marked as Late.

To see how these numbers are calculated, you can click the Blue Bold headings for a detailed breakdown.

  • For example, clicking Publishers will show how all the Publisher figures are calculated, etc.
Remember these totals include any previous months marked as Late. Please see Late Reports below.

Entering Reports

There are three ways to enter publishers Field Service Reports. You should choose the method that best suits you.

  1. Under Congregation > Congregation Field Service Report > Publishers tab. This list can be filtered by Group as well as “Missing Reports”.
  2. Under Members > Publisher Record.
  3. Using the JW Scheduler App, publishers send the report directly to JW Scheduler.

Missing Reports

To see a list of those whose reports are missing,

  1. Click Congregation > Congregation Field Service Report > Publishers tab.
  2. Tick the box Missing Reports Only.
  • Note: You can also save, print or email a report with Missing Reports via Printing > Secretary > Missing and 0-hour Reports. See Secretary Printing for more information.
JW Scheduler Congregation Field Service Report Publishers

No Report and Nil Report

No Report means a report has not yet been submitted, i.e. it is missing.

  • Note: If the Members > Publisher Record > Hours is BLANK or EMPTY, they publisher will be shown in the Missing Report list.

Nil Report or 0-Hour report means a member has confirmed no service activity, or has submitted a ‘0’ report.

Late Reports

If you tick the box Late for a member in a particulat month, his Late report will be added to the current Unsubmitted month. If the member has multiple late reports from multiple months, they will all be included in the current Unsubmitted month.

JW.org Submit to Branch

After the end of the month, once all Reports have been received and entered, Congregation Field Service Report will show the figures that should be submitted to the branch.

  1. Click Congregation > Congregation Field Service Report > JW.org
  2. You will now see all the figures that should be submitted to the Branch.
    • Note: You will need to manually keep track any partial hours and add them to the next months report.
  3. Login to JW.org and enter these figures manually.
    • Note: JW.org strictly forbids any computer software from automatically submitting data to JW.org, so JW Scheduler is unable to automatically submit any data to the branch.
  4. After you have submitted the report to the branch, click the button Submitted to Branch.

Clicking the button Submitted to Branch will perform the following:

  1. The Congregation Field Service Report will be locked. Any future changes made to Publisher Records or Meeting Attendance will not change the Congregation Field Service Report.
    • Note: If a publisher submits their report late, enter the report in the Publisher Record as usual, but tick the box Late. The report will then be automatically added to next month.
  2. The Regular / IrregularActive / Inactive status of all members is updated. This can then be seen on Members > Information.
    • Note: You can manually change a member status by ticking the boxes in Members > Information, however this does not affect the Congregation Field Service Report.

Important: Many Secretary and Field Service related reports use Congregation Field Service Report data history to generate averages and totals. Additionally, members Active, Regular, Irregular and Inactive status is also based on this historical data.

Therefore, to ensure the Congregation Field Service Report works correctly, you should please first enter at least 6 months Congregation Field Service data (preferably 12 months), and then click “Submitted to Branch” for these previous months in reverse date order (from oldest to newest).

Please see Problems with Congregation Field Service Data for more information

Active, Irregular and Inactive Publishers

Active and Regular Publishers

An Active Publisher is someone who has reported more than 0 hours at least once in the last 6 months. Only the Active Publishers count is sent to jw.org.

  • Note: The Active Publisher Count includes Special Pioneers and members who Report Directly to the Branch. Although the field service totals of those ones is not counted towards the Congregation Field Service Report, they are counted as  Active Publishers in the congregation.

Regular Publisher is someone who has reported more than 0 hours every month for the last 6 months.

  • Note: For all new publishers, please ensure you set their Members > Spiritual > First Report field, otherwise they may be marked as Irregular when you Submit the Field Service Report.

Irregular Publishers

An Irregular Publisher is someone who has reported 0 hours or no report at least once in the last 6 months.

Irregular publishers status are automatically updated only when you click the Submitted to Branch button. However you can manually change a member status by ticking the boxes in Members > Spiritual.

  • Note: As mentioned above, the Members > Information or Member > Spiritual does not affect the Congregation Field Service Report. The Congregation Field Service Report is solely based on the Publisher Record cards data.
  • Note: For all new publishers, please ensure you set their Members > Spiritual > First Report field, otherwise they may be marked as Irregular when you Submit the Field Service Report.

Inactive Publishers

An Inactive Publisher is someone who has not reported any hours in the last 6 months.

Inactive Publishers status are automatically updated only when you click the Submitted to Branch button. However you can manually change a member status by ticking the boxes in Members > Spiritual.

  • Note: As mentioned above, the Members > Information or Member > Spiritual does not affect the Congregation Field Service Report. The Congregation Field Service Report is solely based on the Publisher Record cards data.
Important: For the Congregation Field Service Report to correctly display the number of Inactive Publishers, the following must be completed:
  1. Input at least the last 6 months of Publisher Record cards.
  2. Click “Submitted to Branch” for the last 6 months Congregation Field Service Reports.

Otherwise JW Scheduler has no way of knowing if someone is Inactive, Irregular or just started publishing.

New Inactive Publishers and Reactivated Publishers

A New Inactive Publisher is someone who became inactive this month. I.E. that have not reported any hours for the last 6 months.

A Reactivated Publisher is someone who was previously Inactive, but has just started publishing again this month.

    Previous Months Reports

    As mentioned above, once the Submitted to Branch button is clicked the Congregation Field Service Report will be locked. Any changes made to Publisher Records or Meeting Attendance will no longer change the Congregation Field Service Report.

    If you must make a change to a previous month:

    1. Click Undo Submit
    2. Make the change
    3. Click Submitted to Branch again.

    Important Note: Clicking Submitted to Branch causes the Active, Irregular and Inactive status of all publishers to be updated, based on the field service information at that time. Additionally, JW Scheduler expects months to be Submitted to Branch in time-order, otherwise strange results might occur.

    Therefore we strongly recommend you set any previous months as Submitted to Branch in reverse time order, ending with the latest month.

    For example:

    • It is now 5th October 2020, and your last ‘Submitted to Branch’ month is September 2020. However you must make a change to June 2020 Congregation Field Service Report. You select June 2020 and click Undo Submit, make the change, then click Submitted to Branch again. You should now also select July 2020, click Undo Submit then click Submitted to Branch again, and then repeat for all previously submitted months finishing with September 2020.

    Problems with Congregation Field Service Data

    If you think there is a problem with the Congregation Field Service data, please first carefully re-read all of the above, especially How does the Congregation Field Service Report work?

    Important: Many Secretary and Field Service related reports use Congregation Field Service Report data history to generate averages and totals. Additionally, members Active, Regular, Irregular and Inactive status is also based on this historical data.

    Therefore, to ensure the Congregation Field Service Report works correctly, you should please first enter at least 6 months Congregation Field Service data (preferably 12 months), and then click “Submitted to Branch” for these previous months in reverse date order (from oldest to newest).

    Understand where the Congregation Field Service Report data comes from

    Please remember, all data for the Congregation Field Service Report comes directly from Member > Publisher Records or Congregation > Meeting Attendance Records, not the Member Information. This sometimes results in differences between the Members Filter and the Congregation Field Service Report.

    Some examples:

    • In Member Information a publisher might be set as Publisher. Yet he Auxiliary Pioneers for one month. In Member Information he will still appear as a Publisher, but in the Congregation Field Service Report for that month he will be counted as an Auxiliary Pioneer.
    • The Publishers count lists all who published for a particular month, including Unbaptised publishers. The Members Filter lists these separately as Publishers and Unbaptised Publishers.
    • If a publisher submits their field service report late, and you tick “Late” on the Member Publisher Record, the publisher “Count” increases by 1 extra for the next months Congregation Field Service Report. This means sometimes the Publishers Count can be greater than the amount of publishers in your congregation.

    Understand what clicking Submitted means

    Please remember that once a month has been set as ‘Submitted to Branch‘ the data is locked. Changes made elsewhere will not update this data.

    Some examples:

    • If you mark previous months as Submitted to Branch, and then change someone from a Publisher to Regular Pioneer, this will not update the Regular Pioneer count on any previous or current reports or graphs.
    • If you click Submitted to Branch and then change any figures for any members, this data will not be updated on any current or previous reports. 
    • If you click Submitted to Branch and then make any changes to the Meeting Attendance, this data will not be updated on any current or previous reports.

    Be careful marking old months as Submitted

    Please remember, clicking Submitted to Branch causes the Active, Irregular and Inactive status of all publishers to be automatically updated based on the field service information at that time. Additionally, JW Scheduler expects months to be Submitted to Branch in time-order, otherwise strange results might occur.

    Therefore we strongly recommend you set any previous months as Submitted to Branch in reverse time order, ending with the latest month.

    For example:

    • It is now 5th October 2020, and your last ‘Submitted to Branch’ month is September 2020. However you must make a change to June 2020 Congregation Field Service Report. You select June 2020 and click Undo Submit, make the change, then click Submitted to Branch again. You should now also select July 2020, click Undo Submit then click Submitted to Branch again, and then repeat for all previously submitted months finishing with September 2020.

    Common Questions and Problems

    Please carefully re-read the sections How does the Congregation Field Service Report work and Problems with Congregation Field Service Data above.

    If you still feel there is a problem with the Congregation Field Service Report:

    1. See the section ‘Field Service Report Totals’ above, and click the Blue Bold headings to view the data used to calculate the Count and Totals. Feel free to manually check these figures with a calculator.
      • E.G. Publishers, Auxiliary Pioneers, Regular Pioneers, etc.
    2. Please check the Member Publisher Record cards.
      • E.G. Has “Late” been incorrectly ticked for someone? Has “AP” been incorrectly ticked for someone? Is the Hours field 0 or blank for those who did not report?
    3. Check if the month has already been set as Submitted to Branch. If it has, try clicking Undo Submit and then re-click Submitted to Branch.
      • E.G. If the month has already been marked as Submitted, but the Meeting Attendance hasn’t been entered yet, the Meeting Attendance will always remain at 0.
    4. Click the Blue Bold headings for Active Publishers, Publishers, Auxiliary Pioneers, etc to determine which member is incorrectly listed. You can then fix their Publisher Record card.

    Please carefully re-read the sections How does the Congregation Field Service Report work and Problems with Congregation Field Service Data above.

    Members Active, Regular, Irregular and Inactive status is based on historical Field Service Data, i.e. their last 6 months.

    Therefore, to ensure the Congregation Field Service Report works correctly, you should please first enter at least 6 months Congregation Field Service data (preferably 12 months), and then click “Submitted to Branch” for these previous months in reverse date order (from oldest to newest).

    If you do not enter at least 6 months of Field Service data, JW Scheduler has no way of knowing if a member is Active, Irregular or Inactive.

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