Registration Help

Registration supports the development, maintenance and support of JW Scheduler. Software development is very time-consuming and very expensive.

Registering shows appreciation for the considerable time and resources involved in developing this program. The Apostle Paul worked as a tentmaker to support his ministry, we work as a part-time software developers to support our full-time ministry.

Even those of limited financial means can Register and your support is greatly appreciated.

“The worker is worthy of his wages.”  – Luke 10:7

How to Register

The best way to register is from directly inside JW Scheduler. Simply open JW Scheduler and click Me > Registration. Alternately, you can register at JW Scheduler Registration 

If you are purchasing an Individual license, you will need your Email address, as Individual licenses are linked to your Email.

If you are purchasing a Congregation Standard or Congregation Premium license, you will need both your Email address and your JW Scheduler Congregation ID, as Congregation licenses are linked to your Congregation ID.

JW Scheduler Registration

Activating your Registration

After your purchase, either close and re-open JW Scheduler, or click Me > Registration > Refresh

Registration Problems

Individual licenses are linked to your email address. If the email address you entered during payment is not EXACTLY the same as shown in Me > Registration, your registration will not work.

Congregation Standard and Congregation Premium licenses are linked to your JW Scheduler Congregation ID. If the Congregation ID you entered during payment is not EXACTLY the same as shown in Congregation Information, your registration will not work. 

If you have purchased a Registration but it is not displaying correctly on Me > Registration, please try the following:

  1. Click Me > Registration > Refresh
    • Note: You should see Registration Status is up to date, or Registration Status updated.
    • Note: If you see Connection error. Please see After Registration Questions
  2. For Individual Licenses: Double-check your email address is EXACTLY the same as shown in your Registration email.
    • Note: If they are not EXACTLY the same, please Contact Us with your old email address and correct email address, and we will transfer your registration.
  3. For Congregation Licenses: Double-check your JW Scheduler Congregation ID is EXACTLY the same as shown in your Registration email Congregation ID.
    • Note: If it is not exactly the same, please Contact Us with your old Congregation ID and correct Congregation ID, and we will transfer your registration.
  4. If you have any other problems, please Contact Us and we will be happy to assist. Please include screenshots of your Me > Registration page and payment confirmation email.

Registration Connection Errors

Before Registration Questions

JW Scheduler is used by many different congregations in many different ways. Some congregations are small, some are large. Some use many features, some use only a few.

To better accommodate all our different users, while still supporting the development of new features, we have introduced three Registration Options: 

  • Individual
  • Congregation Standard
  • Congregation Premium

You can register, renew, upgrade or downgrade directly from within JW Scheduler. Simply click Me > Registration.

Open JW Scheduler and click Congregation. The Congregation ID is clearly shown up the top of the screen, and is 9 digits long.

E.G. 123-456-789

Please ask a friend in your congregation to help you. We are sure the friends will be more than willing to help.

If no one in your congregation has a bank card, debit card or credit card, please Contact Us and explain the situation.

We greatly appreciate the work of full-time and special full-time servants! Our team are all currently in full-time service, and between us have spent over 30 years in the full-time service, including over 10 years in special full-time service. Some have served for many years where the need is greater in 4 different countries, from the well-off to extremely poor. We all fully understand the blessings and sacrifices of the full-time ministry.

We do not offer special discounts to full-time servants or special full-time servants for the following reasons:

  1. Many full-time servants and special full-time servants living in western countries are far better off financially than regular publishers living in poorer countries. This is a fact.
  2. The amount of time someone spends in Jehovah’s service is not a direct indicator of one’s financial means. We do not discriminate against brothers who are of limited financial means but are not in full-time service.
  3. In the case of special full-time servants, their allowance includes a sizeable part for discretionary spending. The allowance is specifically calculated to allow special full-time servants to make modest purchases like these.

Instead of arbitrarily offering discounts to full-time servants or special full-time servants, we use a much fairer method to help those who cannot afford the standard registration: Limited Financial Means Registration.

Individual and Congregation Standard Licenses are for 1 year.

Congregation Premium Licenses are for 1 or 2 years, depending on what you select.

JW Scheduler does not use subscriptions. We also do not store any credit card or payment information. Therefore, there is no need to “cancel”.

When you register, you receive a license for either 1 or 2 years. If you want to renew, simply click Renew and make a payment again.

If you decide to stop using JW Scheduler, or don’t want to renew again, simply don’t renew again and uninstall JW Scheduler. You will not be charged again.

After Registration Questions

As of JW Scheduler 6.2, Registration Keys no longer need to be manually entered and are no longer required.

Instead, JW Scheduler will automatically connect with our License Server to check your Registration. This should greatly simplify registration. Please see Me > Registration.

This means JW Scheduler cannot connect to the Registration server. The problem is not with JW Scheduler, it is either with your computer or your internet connection.

Sorry, there is nothing we can do. JW Scheduler must be allowed to connect to the internet and have a reliable internet connection.

There are several things you can do to solve this problem:

PROBLEM: There is a temporary internet problem.

SOLUTION: Try again now, or a few minutes later, or a few hours later, or the next day.

PROBLEM: Your computer has Anti-Virus, Firewall or Security software preventing JW Scheduler from connecting to the internet. (This is the most common reason for this error)

SOLUTION: Uninstall, disable or correctly configure all 3rd party Anti-Virus, Firewall or Security software to allow JW Scheduler to connect to the internet. We recommend removing all Anti-Virus, Firewall and Security software and instead using the free Windows Security that comes with Windows 10 and 11. This works fine with JW Scheduler.

PROBLEM: You are using a VPN, a proxy or workplace network or internet connection.

SOLUTION: Try disconnecting, disabling or deleting all VPN software. Do not use a proxy, or correctly configure it. Ask your workplace technical support for assistance.

PROBLEM: Your internet or Wi-Fi is slow, congested, unstable or unreliable.

SOLUTION: Try connecting again later, at a different time of the day. Ensure no one else is using the internet. Try moving your computer closer to your Wi-Fi router, or into a different room. Try using an internet connection at another location, or try using 3G or 4G. Try contacting your internet service provider (ISP).

PROBLEM: Your computer or someone on your network is performing another internet intensive task.

SOLUTION: Ensure no one on your network is streaming videos, downloading large files, performing Windows or other software updates.

OTHER SOLUTIONS

If you have tried all of the above and you still receive this message, you could also try:

  • Use another internet connection at another location.
  • Reinstalling Windows
  • Use another computer
  • Ask a local brother who is good with computers to help you.

Please remember, the problem is not with JW Scheduler, it is either with your computer or your internet connection. There is nothing we can do.

Individual licenses are linked to your email address. If you change your email address, your registration will no longer work. Please Contact Us with your old email address and new email address, and we will transfer your registration.

Congregation Standard and Congregation Premium licenses are linked to your Congregation ID. If you change your email address, there is no need to do anything.

Congregation Standard and Congregation Premium licenses are linked to your Congregation ID. If you have changed your Congregation ID, please Contact Us with your old Congregation ID and new Congregation ID, and we will transfer your registration.

Individual licenses are linked to your email address. If you change Congregation ID, you do not need to do anything.

You can register, renew, upgrade or downgrade directly from within JW Scheduler. Simply click Me > Registration.

Congregation Standard and Congregation Premium licenses are linked to a Congregation ID. If you move congregations, a Congregation License will remain with the existing congregation, since they will still be using the existing Congregation ID.

All you need to do is Delete the Congregation from your local JW Scheduler.

Individual licenses are linked to an individual’s email address. If you move congregations and want to transfer your Individual License to someone else, please provide us with your existing registered email address and the email address to transfer the license to.

Free Trial

JW Scheduler provides a very generous 60-day Free Trial period, where you may use all parts of the program free for 60 days. This includes Congregation Sharing and the NW Publisher app.

Our free trial period is one of the longest and most generous of any software package in the world, and allows more than enough time to test JW Scheduler to determine if you want to use it.

Registration Cost

Software development and support is very expensive and very time-consuming. Despite this, we try very hard to keep our registration costs as low as possible. This allows many more brothers, even in poorer countries, to benefit from JW Scheduler.

Did you know?

JW Scheduler is used by thousands of congregations in 65 different languages and in over 150 countries worldwide. Our NW Publisher app is freely used by tens of thousands of publishers every day.

JW Scheduler contains at least twice as many features as other software programs, yet is less than half the cost. For example:

Individual user
JW Scheduler: $11
Majestic KHS: $25
CLM Explorer: $25
OCLM Software: $25

Congregation with 5 elders (COBE, Secretary, LMMO, Field Service Overseer, Public Talk Coordinator)
JW Scheduler: $30 (unlimited users)
Majestic KHS: $125
CLM Explorer: $50 (only COBE and LMMO)
OCLM Software: $50 (only COBE and LMMO)

Additionally, JW Scheduler has a LIMITED FINANCIAL MEANS registration of only $2 that is available to anyone who is unable to afford the Standard Registration, not just pioneers or special full-time servants.

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