Updating JW Scheduler

Like all software programs, JW Scheduler is regularly updated with new features, improvements and fixes. Generally updates occur every few months, and we try hard to minimise disruptions when updating.

We do not provide specific information about when a future update will occur, or what will be included in an update. These details are only released with the update. There is no need to contact us asking about any future update.

JW Scheduler Update Types

There are 3 types of JW Scheduler updates:

Major Updates

Major JW Scheduler updates are first released for Beta Testing on the 21st, then for general release around the 26th.

When a new version of JW Scheduler is released, you will be notified the next time you open JW Scheduler. Details about the new version are also shown. Please carefully read the New Version Information before updating. This contains any special instructions about the new update as well as User Interface changes.

We recommend updating to the latest version soon after it is released. After a few months, older versions of JW Scheduler are no longer supported and you may have difficulty updating.

The JW Scheduler Version is shown in the bottom-left corner of the screen, E.G. 5.2.0.

Please see Updating JW Scheduler for instructions on how to update.

Build Updates

Build Updates are bug fix updates which can be optionally installed if you have any problem or bug. They are identified by the numbers following the # in the bottom-left corner. E.G. #1234

If you have any problems or bugs, you should first check and install any new Build Updates which will likely solve your problem.

Please see Updating JW Scheduler for instructions on how to update.

NW Publisher app Updates

NW Publisher app updates generally occur about a week before JW Scheduler updates. This allows Beta Testers time to download the app and thoroughly test any new features.

Please visit JWSchedulerApp.com and click Download to download the latest version of NW Publisher.

Please see Common App Questions and Problems for more information.

Before Updating JW Scheduler

Before updating JW Scheduler, please note the following:

  1. JW Scheduler must be closed. If JW Scheduler is still open while you update, your installation will be corrupted and you will need to re-install JW Scheduler.
  2. It is recommended to be a Windows Administrator. If you are a computer expert, you may be able to install without being a Windows Administrator, but this may cause problems. Please Google “How to check if you are a Windows Administrator” if you need assistance.
  3. Some anti-virus software causes problems when installing or updating JW Scheduler, so if you have problems installing or  updating, please either change anti-virus programs (we recommend simply using the free, inbuilt Windows 10 or Windows 11 antivirus) , or disable your antivirus software before updating.
  4. You must be running Microsoft DotNet Framework 4.7.2 or greater to use JW Scheduler. DotNet Framework comes free with Windows Updates. Please ensure you have all the latest Windows Updates before installing JW Scheduler.

Updating JW Scheduler

Method 1

  1. Opening JW Scheduler causes JW Scheduler to check for any new versions. If a new version is detected, a New Version Available message is shown.
  2. Carefully read the Important Notes and Release Notes
  3. Click Update Now
  4. After the download has completed, JW Scheduler will automatically close and begin the installation.
    • Note: As with all software packages, JW Scheduler must be CLOSED when you install the new version. If JW Scheduler doesn’t automatically close, please close it manually before installing the new update.
    • Note: New Build Versions (e.g. #1114) will not be shown, please see Method 2 to show new Build Versions.
JW Scheduler Me view Updates menu

Method 2

  1. In JW scheduler, click Me > Updates > Check for Updates
  2. Any new Versions and new Build Versions will be shown.
  3. Click Update Now
  4. After the download has completed, JW Scheduler will automatically close and begin the installation.
    • Note: As with all software packages, JW Scheduler must be CLOSED when you install the new version. If JW Scheduler doesn’t automatically close, please close it manually before installing the new update.

Method 3

  1. Close JW Scheduler. If JW Scheduler is still open while you update, your installation will be corrupted and you will need to re-install JW Scheduler.
  2. Visit our website and click Download JW Scheduler
  3. After the file downloads, close JW Scheduler.
  4. Double-click the downloaded install file to install.
    • Note: Please do not uninstall the previous version. Simply download and install the new version. It will update your previous version.
    • Note: No data will be lost, everything will be the same.

Problems Connecting to the Update Server

This means JW Scheduler cannot connect to the Update servers. The problem is not with JW Scheduler, it is either with your computer or your internet connection.

Sorry, there is nothing we can do. JW Scheduler must be allowed to connect to the internet and have a reliable internet connection.

There are several things you can do to solve this problem:

PROBLEM: Your computer has Anti-Virus, Firewall or Security software preventing JW Scheduler from connecting to the internet. (This the most common reason for this error)

SOLUTION: Uninstall, disable or correctly configure all 3rd party Anti-Virus, Firewall or Security software to allow JW Scheduler to connect to the internet. We recommend removing all Anti-Virus, Firewall and Security software and instead using the free Windows Security that comes with Windows 10 and 11. This works fine with JW Scheduler.

PROBLEM: You are using a VPN, a proxy or workplace network or internet connection.

SOLUTION: Try disconnecting, disabling or deleting all VPN software. Do not use a proxy, or correctly configure the proxy. Ask your workplace technical support for assistance.

PROBLEM: Your internet or Wi-Fi is slow, congested, unstable or unreliable.

SOLUTION: Try connecting again later, at a different time of the day. Ensure no one else is using the internet. Try moving your computer closer to your Wi-Fi router, or into a different room. Try using an internet connection at another location, or try using 3G or 4G. Try contacting your internet service provider (ISP).

PROBLEM: Your computer or someone on your network is performing another internet intensive task.

SOLUTION: Ensure no one on your network is streaming videos, downloading large files, performing Windows updates or other software updates.

If you have tried all of the above and you still receive this message, you might have to reinstall Windows, try another computer, or try another internet connection at another location.

Please remember, the problem is not with JW Scheduler, it is either with your computer or your internet connection.

Problems Updating or After Updating

If you have any problems updating or running JW Scheduler afterwards:

  1. Review Before Updating JW Scheduler and ensure:
    • JW Scheduler is closed when you update.
    • You are logged in as a Windows Administrator
    • Your Antivirus software is disabled
    • You have all the latest Windows Updates installed.
  2. Make sure all Templates and other JW Scheduler files are closed.
  3. Re-download JW Scheduler from our website.
  4. Install JW Scheduler.
    • Note: You will not lose any data if you re-install or install again.

Beta Version Updates

Christian Life and Ministry Meeting schedule updates

Public Talk Outline updates

Update Templates or Language data

Templates, Public Talk Outlines and other User Interface data, such as language updates, are updated when a new version of JW Scheduler is released.

Please feel free to Help Improve JW Scheduler Translations

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