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Help & Support explains how to use JW Scheduler, how to solve problems, and answers many questions about JW Scheduler. Help & Support is our main method of support and you should please first carefully check Help & Support before contacting us.

Please carefully select your reason for contacting us:

We are sorry to hear you're having a problem with JW Scheduler.

JW Scheduler Build updates are released regularly to fix any problems. Please RIGHT NOW open JW Scheduler, then click Me > Updates > Check for Updates and install any new Build updates. Afterwards if you still have the same problem, please return here and complete this form.

Please do not complete this form. Please first open JW Scheduler, then click Me > Updates > Check for Updates and install the latest Build update. Afterwards if you still have the same problem, please return here and complete this form.

Before completing this form, please carefully check Getting Started Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Installing or Updating Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Congregation Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Persons Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Scheduling Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Printing & Emailing Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Reports and Schedules Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Me Help, which most likely already has information to solve your problem.

Before completing this form, please carefully check Translation or Language Help, which most likely already has information to solve your problem.

The most common problems with Congregation Sharing are:

  1. Data is missing, not updating or different on different brothers computers. There is usually NO NEED to contact us. Instead, please carefully follow the clear instructions in Congregation Sharing Data or Syncing Problems
  2. You cannot connect to Congregation Sharing. There is usually NO NEED to contact us. Instead, please carefully read Common Sharing Questions & Problems

Please only complete this form if you have very carefully checked Congregation Sharing Help and Common Sharing Questions & Problems

The most common problems with NW Publisher app are:

  1. Data is missing or different on the NW Publisher app compared to JW Scheduler. There is usually NO NEED to contact us. Instead, please carefully follow the clear instructions in Common App Questions & Problems
  2. Some notifications are not sending or being received. There is usually NO NEED to contact us. Instead, please carefully read Common App Questions & Problems

Please only complete this form if you have very carefully checked NW Publisher app Help and Common App Questions & Problems

The most common reasons for data loss or corruptions are:

  1. Brothers are not using Congregation Sharing correctly. There is usually NO NEED to contact us. Instead, please carefully follow the clear instructions in Congregation Sharing Data or Syncing Problems
  2. Brothers are not using the NW Publisher app correctly. There is usually NO NEED to contact us. Instead, please carefully follow the clear instructions in Common App Questions & Problems
  3. Your computer or User Profile was corrupted. There is usually NO NEED to contact us. Instead, please carefully read Backup or Restore Data

Please only complete this form if you have very carefully checked Congregation Sharing Help, NW Publisher app Help and Backup or Restore Data

Please do not complete this form. For Registration Problems and Questions, please select Registration up the top.

Please do not complete this form. Please first carefully check Help & Support. Afterwards if you still have a problem, please return here and complete this form.

JW Scheduler was created out of love for the friends, therefore when writing below please be guided by Bible principles such as “Let your words always be gracious, seasoned with salt” (Colossians 4:6) and “Thoughtless speech is like the stabs of a sword, But the tongue of the wise is a healing.” (Proverbs 12:18). We are all imperfect, so is JW Scheduler. But we are doing our best.

Important: Please include multiple screenshots of the problem you are experiencing, as well as screenshots of each step you performed leading up to the problem, and what you see after the problem. We must be able to exactly duplicate what you did, or it is very difficult to assist.

If you do not know how to take screenshots, please see 7 ways to take a screenshot in Windows 10 or ask a local brother who is good with computers to help you.

If you are new to JW Scheduler, please first see Frequently Asked Questions before completing this form. Additionally, at the bottom of many Help & Support pages there is a section called Common Questions and Problems which answers many additional questions.

Please do not complete this form. Please first see Frequently Asked Questions. Afterwards if you cannot find an answer to your question, please return here and complete this form.

Before completing this form, please carefully check Getting Started Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Installing or Updating Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Congregation Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Persons Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Scheduling Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Printing & Emailing Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Reports and Schedules Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Me Help, which most likely already has an answer to your question.

Before completing this form, please carefully check Translation or Language Help, which most likely already has an answer to your question.

The most common questions about Congregation Sharing are:

  1. How does Congregation Sharing work? There is usually NO NEED to contact us. Instead, please see How does Congregation Sharing work?
  2. Is Congregation Sharing safe and secure? There is usually NO NEED to contact us. Instead, please see How does Congregation Sharing work? and JW Scheduler Security

Please only complete this form if you have checked Congregation Sharing Help, Common Sharing Questions & Problems and How does Congregation Sharing work?

The most common questions about the NW Publisher app are:

  1. How do publishers connect? There is usually NO NEED to contact us. Instead, please see Common App Questions & Problems
  2. How do I send App data? There is usually NO NEED to contact us. Instead, please see Send App Data
  3. How do I enable a certain app feature? There is usually NO NEED to contact us. Instead, please see App Features

Please only complete this form if you have checked NW Publisher app Help and Common App Questions & Problems

The most common questions about data loss or corruptions are:

  1. Why am I having data loss or corruptions? There is usually NO NEED to contact us. Instead, please carefully follow the clear instructions in Congregation Sharing Data or Syncing Problems
  2. Why is the NW Publisher app data different to JW Scheduler? There is usually NO NEED to contact us. Instead, please carefully follow the clear instructions in Common App Questions & Problems
  3. How do I restore missing data? There is usually NO NEED to contact us. Instead, please carefully read Backup or Restore Data

Please only complete this form if you have very carefully checked Congregation Sharing Help, NW Publisher app Help and Backup or Restore Data

Please do not complete this form. Please first carefully check Help & Support. Afterwards if you still can't find an answer to your question, please return here and complete this form.

JW Scheduler was created out of love for the friends, therefore when writing below please be guided by Bible principles such as “Let your words always be gracious, seasoned with salt” (Colossians 4:6) and “Thoughtless speech is like the stabs of a sword, But the tongue of the wise is a healing.” (Proverbs 12:18). We are all imperfect, so is JW Scheduler. But we are doing our best.

Screenshots might help us better understand your question.

If you do not know how to take screenshots, please see 7 ways to take a screenshot in Windows 10 or ask a local brother who is good with computers to help you.

If you want to import your data from Majestics KHS, please complete the form below and we will provide instructions. If you need to import data from other programs, such as Hourglass app, TSWin, CLM Explorer, etc, or from CSV file, please see Import or Export Help.

For best results, we recommend first deleting any existing JW Scheduler congregation and selecting Yes above.

Since you have selected No and are unable to delete your existing JW Scheduler congregation, please select which KHS data you need to import into your existing JW Scheduler Congregation.

Please Note: Unfortunately, it is not possible to import a Majestic KHS Data Exchange file from another congregation into JW Scheduler. This is because KHS encrypts their Data Exchange files to prevent other software programs from importing. It is sad they deliberately stop brothers sharing data with other software programs, but there is nothing we can do. You could contact KHS and kindly ask them to stop doing this and allow data to be shared with other programs.

Additionally, although KHS does have an Export to CSV function, the exported data is very limited and not useful, which is why you will need our instructions.

Before completing this form, please carefully check Registration Help, especially Registration Problems, Before Registration Questions​ and After Registration Questions

You should please not complete this form. Please first carefully check Registration Help, especially Before Registration Questions​ and After Registration Questions. If after checking Registration Help you still have a problem or question, please return here and complete this form.

Please include at least 2 screenshots: Your Payment Confirmation and your Me > Registration view in JW Scheduler.

If you do not know how to take screenshots, please see 7 ways to take a screenshot in Windows 10 or ask a local brother who is good with computers to help you.

We are only able to accept suggestions from registered users who have been using JW Scheduler for at least 3 months.

There are two reasons for this:

  1. We receive many suggestions from brothers who have only just started using JW Scheduler and therefore do not understand why we made certain design decisions. Please first try using JW Scheduler the way it was designed for several months before making suggestions. While it may be different to the way you used to do things, you will likely find it is simpler and easier.
  2. We receive many suggestions for things that JW Scheduler can already do. This is likely because brothers did not take the time to fully understand the software.

We kindly ask brothers please only submit a suggestion if:

  1. You have already registered
  2. You have used JW Scheduler for at least 3 months
  3. You have carefully checked Help & Support and confirmed that this feature does not already exist.
  4. You have carefully checked Frequently Asked Questions and confirmed that this feature does not already exist.

Note: It usually helps if you include screenshots, diagrams or pictures describing your suggestion and how it might work.

If you do not know how to take screenshots, please see 7 ways to take a screenshot in Windows 10 or ask a local brother who is good with computers to help you.

We greatly appreciate all the loving, kind, positive feedback and appreciation we receive, and we thank you for taking the time to write to us.

Before requesting a new language, please first carefully check All JW Scheduler & NW Publisher app Languages to see if your language is already in JW Scheduler or the NW Publisher app.

Please also first carefully read Request a New Language Help to understand what is required of those requesting a new language.

Please choose the Initial Translation Language. This can be either:

  1. Any language already in JW Scheduler, OR
  2. Any language supported by Google Translate. See https://cloud.google.com/translate/docs/languages

Please visit https://ss64.com/locale.html and choose a Windows Locale from that list.

As mentioned in Help > Request New Language, due to the time and expense of adding and maintaining languages, we are only able to add a new NW Publisher app language when the following is true:

  1. The language is already available in JW Scheduler
  2. There are sufficient congregations using JW Scheduler
  3. The JW Scheduler website Home Page has been translated into the language
  4. The NW Publisher app website Home Page has been translated into the language

Why do we ask users to first carefully check Help & Support?

Software development and support is very expensive and very time-consuming. Despite this, we try very hard to keep our registration costs as low as possible. This allows many more brothers, even in poorer countries, to benefit from JW Scheduler.

An important way we keep our registration cost so low is by asking users to please first carefully check Help & Support, which provides answers and solutions to almost every question or problem.

Did you know?

JW Scheduler contains at least twice as many features as other software programs, yet is less than half the cost. For example:

Individual user
JW Scheduler: $11
Majestic KHS: $25
CLM Explorer: $25
OCLM Software: $25

Congregation with 5 elders (COBE, Secretary, LMMO, Field Service Overseer, Public Talk Coordinator)
JW Scheduler: $30 (unlimited users)
Majestic KHS: $125
CLM Explorer: $50 (only COBE and LMMO)
OCLM Software: $50 (only COBE and LMMO)

Additionally, JW Scheduler has a Limited Financial Means registration of only $2 that is available to those who are of limited financial means and cannot afford the normal registration.

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